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                   i am trying to disable call flow trace on CVP call server 8.0.1. when i use the commande setcalltrace off on voice browser administration i got a message saying :This command is now obsolete. CallFlow trace is now turned ON by defa...

Hi,We have a upgrade for CCX 8.5 to 9.0 version soon, we were having an issue before with CCX 8.5 before with a prompt "are you stilll there".By the help of TAC we had removed the same.So does anyone knows still this "prompt" is there in CCX9.0? If i...

Greetings,I'm curious, how does UCCX count steps?Is every branch in an IF statement counted? What about annotate, labels, GOTOs? For example .. (1) Label   S T A R T(2)   IF (2==2) then(3)     true (4)        do this(5)        do this (6)        do t...

Hi Guys, My Customer have the solution with CUCM 8.6.2 and UCCX 8.0(2), with the following configuration:CUCMconfigured 524 CTI port UCCX Configured Licenses:Package: Cisco Unified CCX PremiumIVR Port(s): 60Cisco Unified CCX Premium Seat(s): 30High A...

Hi everyone,I'm running UCCX for more than 70 agent divide into two Application (three separate HelpDesk). One helpdesk request us to disable the option "Agent State after Ring No Answer -> Not Ready" so is it posible to disable this option just for ...

Hi,I've a wallboard that was working with UCCX on v8.We've upgraded the UCCX to v9 and wallboard stopped working.the Wallboard runs on Windows Server and it has configured the following:IfxConnection connection = new IfxConnection(ifx_strconn);      ...

                   hii have created a script with call redirect step and a call redirect number.Just want to know what css is used by uccx for redirecting this call .RegardsRC

                 Hi,from releasenote http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel8_6/rel_notes/rel_notes86.html document of CUE 8.6 in table 6 for IVR limitation we have Number of Database Connections = 2 * IVR ports.Could you please ...

I am automating a silent install of Cisco Unified CCX Historical Reports 8.5 for deploying using our Software Deployment solution and when I use the silent switch (/qn) with the "Cisco Unified CCX Historical Reports.msi" file, it does NOT extract or ...

Hello,I have a question about a transfer. We have a UCCE system with cvp running. In the script we have an option to transfer the call to a mobile number.We used a label to make this working. The label contains a parameter which is set with an admin ...

                   hi,we have 300 campaign & each campaign have the 5 skill group. our requirement is if a dialer dialled a number it will forward to only perticular skill group.kindly provide your solution for how diffrentiate number and how it will...