Contact Center

I am working on creating both a Smartphone Application and an SMS Application (using Twilo) toward the goal of allowing callers to Queue without actually placing a call to the Contact Center.    We seem to construct contact centers to have more incom...

Hello,In our EIM 4.3.2(8) implementation (ICM Enterprise integrated queues and agents), all new and incomplete activites auto-pushback to queue after 8 hours (overnight generally). The problem with this is, they're getting pushed to the back of the q...

Hello All,UCCX version 8.0.2.11005-20UCCX is running in HA mode.Yesterday we believe our UCCX Servers failed over due to a network outage between the Publisher and the Subscriber. So last night I restarted the "CCX Engine" to fail-back the servers, w...

We have a group of reps that receive inbound calls but also make outbound calls.  To make the outbound calls they first must go Not Ready selecting a Not Ready reason in CTIOS then make their Outbound calls.  After the call they return to a ready sta...

Hello,I have a quick question about the Disaster Recovery system application in CUIC 8.0Does the backup performed using this application include the customized reports?ThanksSahar

I need to test a couple of Cisco Systems Wireless Access Point devices (AIR-AP1131AG-A-K9). How do I test them to be sure they are working? Plugging them in and getting l---Posted by WebUser Steve Wiker from Cisco Support Community App

Hi team,          I have changed the CUCM hostname and ip address using CISCO unified communications answer file genarator tool. After that i am able to login into CUCM console using new credentials but when i tried to login into CUCM administation p...

Hi All,I am unable to integrate the UCCX with the SocialMiner as the error message is "Unable to communicate to the SocialMiner on the IP address(Hostname) provided. Please verify whether SocialMiner is running on this IP address(Hostname) or check t...

So, this may be a dumb question, but I was curious if anyone could help me out with an issue regarding Caller ID on UCCX Agents... When a call comes in over a PRI and terminates to the trigger eventually ringing an agent phone, initially, on the disp...

I am attempting to setup a screen pop, putting the ANI at the end of a predetermined URL to create a Remedy ticket when an agents call is answered.  I get everything working on populating the URL, expect it puts an extra ? after the pre-determined UR...

Hello!I'm trying to configure the router in "autonomous" mode, the http GUI repsonds a little slow, but it's not the problemthe problem is there are clickable buttons & radio buttons which are not visible in Chrome/Firefox brows...