cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
Walkthrough Wednesdays
492
Views
0
Helpful
2
Replies
peternnaji
Beginner

Contact Center Upgrade SKU

Hello \,

 

 

My customer wants to upgrade from Cisco Contact Center Express Upgrade License ver 7.x to ver 10.X .

Please what is the sku (Top level Part number) to get this, and also what and what do I look for in getting this?

 

Regards,

2 REPLIES 2
Rolando Valenzuela
Enthusiast

Not very familiar with the information you need, but try here: cisco unified contact center http://www.cisco-servicefinder.com/

David Hailey
Advisor

If your customer has an existing support contract for UCCX, then they would actually order the upgrade via the Product Upgrade Tool (PUT). Is that the case or support has expired? If the latter, then it's likely best to contact a partner as there may be additional items/support that must be purchased.

Hailey

Content for Community-Ad

Spotlight Awards 2021