Contact Center Upgrade SKU

[peternnaji]

Hello \,

My customer wants to upgrade from Cisco Contact Center Express Upgrade License ver 7.x to ver 10.X .

Please what is the sku (Top level Part number) to get this, and also what and what do I look for in getting this?

Regards,

[Rolando Valenzuela]

Not very familiar with the information you need, but try here: cisco unified contact center http://www.cisco-servicefinder.com/

[David Hailey]

If your customer has an existing support contract for UCCX, then they would actually order the upgrade via the Product Upgrade Tool (PUT). Is that the case or support has expired? If the latter, then it's likely best to contact a partner as there may be additional items/support that must be purchased.

Hailey