Contact Center

I need to write a UCCX script that will accept calls to various phone numbers.  Depending on what phone number is dialed, I'd like the info to display on the agents phone.  I know how to add the info to a script to get the call info, and pass a varia...

Hello,Implementing QM 10.5 integrated with CUCM 10.5 and UCCX 9.0(2)I can't see ACD users or Teams, only to add qm users. and "Not configured users" is showing nothing.I noticed that the Licenses are QM not CR. is there a difference? Regards.

I have set this up as a Voice Contact Work Flow and for the most part it works great. When the caller chooses to be surveyed this work flow is enabled and it sends an HTTP Post to the survey vendor.Question is - contact center does not want the HTTP ...

I am new to UCCX scripting and to to have my script use "dial by name" and "dial by number". What is the best way to accomplish this with in UCCX so that the script look at the last name to select resources to route the call.   

Greetings! Can anyone tell me, what is the purpose of Cisco Unified CCX WebServices in UCCX ? I couldn't find the description of this service neither in Google nor at Cisco site.Thanks in advance for your answers.

Hello,We are currently using UCCX 8.5 for about 50 agents and a couple dozen queues.  For the most part the agents are static and work at an assigned workstation and are members of specific skills day in and day out.  Every so often an agent from one...

is this available for CCX 9.x?Thanks,Paul.

Hi,I have requirement in UCCX 9.0/10.0 for recording a prompt and should be activated immediately without any more admin operation.I have worked in IPIVR 4.0,I want to confirm whether still this can be possible in UCCX 9.0 or not. I can explain in de...

Agent state is in Talking for more than 20 mins even after the call got completed, it should suppose to go Ready state as soon as the call completed. Please let me know what could be the cause for this issue. CTI Toolkit 8.xUCCE 8.0