Contact type field in contact call detail

[christina.singer1]

Can someone please tell me what the numbers in the contact type field in the contactcalldetail table mean? Thank you!

[Omar Deen]

Contact type of the call or the leg:

1—Incoming. Outside call received by the Unified CCX system.

2—Outgoing. Call originated by the Unified CCX system, other than a call made within the system.

3—Internal. Call transferred or conferenced between agents, or a call made within the system.

4—Redirect in.

5—Transfer in.

6—Preview Outbound.

[larryar28]

I have a site that contactType is set to 0 and I cannot find anything that tells me what 0 is. Any ideas?

[jpino]

I have same isue, have you been able to find an answer to this case?