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Contacts waiting, but no calls in Q?

d1nnsear
Level 1
Level 1

‎06-22-2005 07:12 AM - edited ‎03-13-2019 10:59 PM

IPCCX 3.5.3

In real time reporting I can see 1 call waiting in all of my queues which has been there >24hrs, but there is no call in waiting in the queue?

Any ideas where this call may be appearing from?

Cheers,

NJ.

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1 Reply 1

pralex
Level 1
Level 1

‎06-22-2005 11:27 PM

Hi,

This is the call which is stuck in the queue.

You will need to restart the engine to clear the stuck call.

Regards

Prasanth

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