Courtesy callback calls

[hemal.mehta]

What kind of calls are eligible for courtesy callback. Can one receeive a call is he/she is calling from voip line or soft phone?

[geoff]

Haven't tried it myself - and although it's aimed at the PSTN callers, the callback is being made from the gateway so your would think you could make it work; but maybe not.

But what is the business case here?

These are internal people on IP phones calling the contact center. If they have a DID it would work, but they would have to call out and in, not to an internal route point going to CVP.

Regards,

Geoff