I am currently running Call Manager 7.1.5 and contact Center Express Enhanced 8.0.2SU2. I have setup the Telecaster User account in Call Manager to allow me to Pop the Enterprise Data onto the Phone Agent screen when a call comes in from the queue. T...
Hi All I'm using UCCE 7.5 with IPIVR + ICM for Inbound Agent. I have two questions about the abandon call report.1. How to show real time abandon call to Supervisor becasue on the CSD, it does not have the abandon call column. (But UCCX has it).2. Ho...
QM v 8.5.2UCCX v 8.5.1SU2 with AQM demo licensesCUCM v 8.5I have finished the BIB( Built in Bridge) testing and start to test desktop recording(audio & video). But I cannot find any step by step configuration guide for the desktop recording. Does any...
Hello,I have a UCCE solution. In the process of updating some prompts, one of the prompts had an incorrect format. I have used the command "audio-prompt load <URL>" in order to insure that the new prompt is in the Gateway's cache. Then I realized tha...
CRS Administration sevice is crashed on primary UCCX server, how it can be recovered?The UCCX version is "Cisco Application Administration - 5.0(2)_Build064"Screen shot is attached for further details
Hello,I have UCCE solution deployed and running. Typical comprehensive call flow is used. Caller goes through IVR self-service and then chooses to speak to an agent. The issue i'm facing is that after the customer chooses to speak to an agent, the ri...
Hi guys,I'm trying to plan an eventual migration for a customer on UCCX 8.5 to 9.0 particularly around what the plan is around Finesse. The client relies heavily on CAD macros for SAP integration but with Finesse I'm not sure how we are going to inte...
Wondering if anyone has any ideas on how to solve this.Lets assume a scenario: There are two call centers, Seattle and Las Vegas. There are sales and support agents in each location, routing between sales/service is handled by assigning two distinc...
Could you please help us in answering the below query from the customer,...........................Kotak Mahindra Bank currently has one Primary and one Secondary CVP Server on Version 7.X Now since they are expanding, we are proposing an additional ...
Hi,Some of the agents all of the sudden cannot login to their CAD getting below error message:The License and resource manager may be down. Please talk to your administrator.It's IPCC Express Premium 4.0(3) and Callmanager 4.1(3)sr2 . Any advice woul...
We have users that get an error message when they click on the Make Call button in CAD (dial-pad). It appears that as soon as the dial-pad is launched, it tries to dial something that is not a valid dialed number and an error pops up. I had the same ...
