Contact Center

The Eventviewer show the message which is "Whisper Announcement feature is enabled on UCCE butVRU is not capable of handling the request." ICM Ver 8.5.1CRS Ver 8.0.2CUCM Ver 8.0.3I want to diable whisper Announcement on ICM 8.5. because Windows Event...

Current systems:UCCX 7.0(1) SR5HA both servers in the same data center and same VLANDesired upgrade systems:UCCX 8.5.1 (in place upgrade on the existing servers)Move either node 1 or node 2 to another data center with new IP addressHere are my questi...

Hello,What is the function of a gatekeeper in a IPCC call center environment?Thanks.

I am trying to add a new feature into a script...."You are currently nth in line to talk to a cust serv rep"I was told this is fairly common and easy, does anyone have a template or can someone help out? I posted a copy of my current script, I hope i...

I am anticipating the release of Finesse for UCCX next year. The main reason is that it's web based and doesn't require a client to be installed on an agents or supervisors PC. A feature that I am hoping is incorporated into Finesse is a simpler way ...

Hi all!Im using Jonathan Schulenberg sub_datetime.aef script which is an awesome script for grabbingTimezone,currentTime,currentTimeInt date and dayofweek information.I have implemented a script at a customer site using this logic and it works great!...

I need to be able to mark an abandoned call differently at different times.  I.E. if user hangs up before 30 seconds in the queue it would be marked abandoned A, if he hangs up after 30 seconds it would be marked Abondoned B.  Does anybody havve a cl...

Hi All,I can't for the life of me figure out why I can't upload a prompt on version 8.  I thought it was a permissions issue so I made my user an admin and that didn't work. So then I login via crsadmin and it still won't upload.I get authenticated v...

Hi,I am running a uccx 8.5 system, one of our requirement is to enable the meeting mode so that when all the agents attend meeting, the uccx calls should go to a predefiend mobile number.Currently the agents are doing by logging into the UCCX applica...