Contact Center

Hello to all , It´s my first installation of UCCX , V7.0(2)_Build254, I have some agents without PCs , has installed Cisco IP Phone agent as a service in the Cisco Unified CallManager 7.1.3.21900-4 and Cisco Desktop Administrator V7.0.(2) .The proble...

Hi,I have installed ICM under corporate Domain. We have created a separate user ID in domain for ICM installaton . When I open ICM DBA it says "cannot find the server list". When I to try to manually map the server (ICM DB sysnchronization) it says "...

Hello there,I am wondering, is there any possibility to integrate CISCO ICM IVR with live Radio Broadcasting, so when a caller reach the script he will hear a radio station broadcasting.Many thanks!

Hello,I have UCCX version 8.5(1)  with CUCM 8.5,I tryed to install CAD client but a got this issue:"TUP.ini file on the server is missing a critical value for the Call Center Language",please help  with any advice.We gol is migrate UCCX 5.0 to UCCX 8...

Greetings,This is a new install, version 8.5.1.11..2-22, and we're in the testing phase. So, when calls are presented to an agent the phone rings for about 3 seconds (maybe 5) and then the agent is placed in the NOT READY state on the CAD and the cal...

Hello,I need help to setup a test queue in UCCX (8.0) to test application and script settings.Is it possible to have a extension # in Call Manager to point to UCCX Application ID?Thanks for your help.

I have a UCCX 8.5.1 deployment with UCCX compliance recording 8.5.2 and I am having an issue with synching the two databases. When I go into the quality management administrator interface on the compliance recording server and go to File>Synchronize ...

Hey guys,Got a UCCE 8.5 + CVP 8.5 environment with courtesy callback. Everything is set up, and CVP is passing back the 10 digit number to the gateway when an agent is ready and it's trying to make a callback attempt. This is a problem however, as we...

We have a UCCX 8 with two teams. We are using resource groups and not skill groups. There is a supervisor agent who can have access, be supervisor, to both teams. This user login properly into the supervisor desktop, he is able to see the queues, but...