Contact Center

We have users that get an error message when they click on the Make Call button in CAD (dial-pad). It appears that as soon as the dial-pad is launched, it tries to dial something that is not a valid dialed number and an error pops up. I had the same ...

I have 2 simple issues that I need to address.1)  When I get a call from CVP it shows up as "From CVP" and Caller ID.  Some sites have had this changed to Inbound call.  Where do you change that?2) Calls show up as 81xxxxxxx in missed calls and recei...

Me, UCCX 8.5(1)SU2, CUPS 8.5(4), you, an expert willing to tell me why I cannot add SME contacts to lists I create.  I can add the presence server in CDA, add lists, but error out on contacts.  CUCM 8.6, CUC 8.6, all AD synched.  Single inbox, everyt...

I have configured the metadata in QM and configured IPC action in UCCX. I have linked an icon on the CAD to metadata IPC action. But when I click this icon the metadata is not showing up in the QM.How do I trouble shoot this problem?QM v8.5UCCX v8.6T...

Hi Members,Can anyone suggest me how i can route the calls based on "least occupied agent"In the select node i could see LAA and NAA (Next available Agent). I could see a document where NAA routes the call to highest percentage of available state.Wil...

Our customer is going to buy a system with IPPA (IP phone agents). After they  logout the agents, we found that the login name and extension number  cannot be cached. Is it feasible in UCCX8.5?So is there a way to just show the user to enter the pass...

Hi,When I run a query with CCX Historical Report, for example on the activity by CSQ, I see all the CSQ and the CSQ removed.This problem also exists for the agents. I found all the device that have been deleted.Is this normal ?How to completely remov...

Hi,  I have cisco ICM 8.0. i am not abe to login to Reskilling tool. I tried restarting the Apache tomacat server. but unable to display the webpage.  Kindly help me ot in this  Thanks,  Rahul

Hi We are facing with the issue when the calls breaks out on PSTN. We have H.323 Gateway and whenever the calls are forwarded to the PSTN nos. if disconnect after 5 seconds. However if we check the MTP required Checkbox, everything works perfectly fi...

Hi all,I have Cisco MCS-7845-H2 Server running UCCX 8.0, and now one of the HDD failed and red light on.I bought the new HDD-7845-H2-146= from Cisco and want to replace it, please advise any procedure prior to remove it and insert the new one, accord...

I am in need of database gathering spreadsheets to facilitate meetings with customers and insure information is complete. What are others using?