12-07-2005 04:33 AM - edited 03-13-2019 11:20 PM
Hi,
I have CDs of CRA 3.5 where i can found an IP IVR (That is what I want to install).
I have downloaded a software called CRS 4.0
Question: Is the CRA 3.5 the previous version of CRS 4.0 ?
Is it the same application with name changed?
Therefore, can I install the software i downloaded on CCO which is called CRS 4.0 directly and should I use documentation about CRA as I do not find documentation about CRS !!
My question is a mess, so is my understanding of this strange applications...
Why do they change the name !
thanks in advance...
12-07-2005 05:12 AM
Yes, these are the same thing. CRA is Cisco Response Administration and CRS is Cisco Response Solution. Feel freely to use interchangable documentation.
Chris
12-08-2005 01:54 AM
So that means I can install CRA 3.5 and upgrade with CRS 4.0 ???
Can you help me find some documentation about this upgrade ?
thanks
12-08-2005 06:12 AM
You can upgrade from 3.5 to 4.0
Pls refer to the CRS installation guide for the upgrade procedure
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