Contact Center

Has anyone had an error on install that is attached here? I have never seen this before and wonering what kind of problems I'm going to have or should I attempt to re install the application?Thanks in advance, Rick

When a Agent logs in to the Cisco Agent Desktop Application, he gets a error message " a license error has occured, please try after 5 mins". There is a Cluster server for CAD where the license files get saved. Tried to manually delete the lic*.net f...

Got a IPCC express enhanced installation with active directory setup. I cannot get any resources/agents to appear after associating users in call managers to their ICD extension. This company's users are spread acoss several OUs, so my search base ...

I'm trying to find out if instant messaging is supported on IPCC Express 3.5(3). If so, is it the same as the Chat Service? Thanks for any help.

IPCC Express 3.5 The goal is to have different MoH for difference CSQs using the Call Hold/Unhold method (in lieu of Play Prompt .wavs) I have created a new Device Pool in CallManager pointing to the new User and Networ MoH sources. I have Created...

Hi Guys,I have a problem with CTI OS agent desktop 6.0I get logged on to the CTI OS agent desktop but the "Make a Call " button dosent get highlighted.when I click the "greyed out" button the agent desktop gives error and is closed.Any help greatly a...

Hi Guys,I have a DialedNumber=1991 with routing client as CiscoCallmanager.If the agents are available call gets routed to the agent .But if the agent is not available I am trying to send it to the VRU using the Translational route but it doesn't wor...

i'm adding a third VRU PIM on my existing PG to connect to a new ISN Combo Box. but my third PG is always Idle not trying to acitvate

Can you have multiple ICD lines on the same phone that have the same extension?Both lines will be in the same partition.Our operators would like the ability to handle multiple calls simultaneously.

Hello,I have an enhanced copy of the Supervisor Destop. It has been three days that I am not being able to do voice recording while I still can do silent monitoring. The strange thing is that the recording icon has disappeared.I tried to reinstall th...

I run an outbound contact center that makes up to 150 calls per minute. To make all of this dialing work we have IDSN Dialers (Glorified Dialogic cards) connecting the agents and trunks. I have three route groups an AGENT group a TRUNK group and a TE...

Trying to get IPCC express setup in a lab. I am having a problem getting the desktop agent to login. I get the following error.The ID you entered is not found.The Cisco documentation isnt much help with this error. I have made sure that the user exis...

I have a new installation with the CRSver 4.0(1)SR01_Build055 and we connect from CRS to Oracle 9i using ODBC connectorwe have problems with the conection it´svery easy to lose Oracle coneection Somebody have experience and know the good parameters i...

I want to have a selection of inbound customer calls directed to a survey after the answering agent has dropped the call.Is it possible for the ICM to detect an agent drop and then redirect the customer to the IPIVR to run a scripted survey?