Create UCCX Script

[Fernaldy Fernaldy]

Hi all,

I want to make UCCX Script for my job. I already create the script using IF so that after the play prompt user can choose between direct call to extension number or Press 0, but it's doesn't working right now, can all of you help me?

Thank you

Regards,

Fernaldy

[Chintan Gajjar]

the input length is set to 5 under Get Digit String, try to set it to 1 and see if it works.

also why are you playing WelcomePrompt two time, once in get digit string step and once during play prompt? also the WelcomePrompt variable is not set and is null so i guess nothing is going to be played in your case, try to set it to some appropriate wav file having uploaded on the uccx.

[Fernaldy Fernaldy]

Hi Chintan,

I already set 1 and doesn't work too, I try to validate the "0" to call to operator but it doesn't work, any idea?

Thanks

Regards,

Fernaldy

[Chintan Gajjar]

Hope you would have refreshed the application on UCCX after uploading new script.

What what kind of behavior you get after pressing 0?

Try doing reactive debugging of the script to understand whats going on with the script in real-time, there are lot of videos available on the YouTube which shows how to do reactive debug.

[Fernaldy Fernaldy]

After Pressing 0 Call will be redirect to Operator Extension.

I already try reactive debugging, but it's always stuck on Accept Call/Play Prompt, I don't know why. 

Regards,

Fernaldy

[Chintan Gajjar]

in reactive script debug, when you have your call hitting to the script, are you doing manual step over? you have to do that manually to execute each step and it takes some time for step to get executed.

[Fernaldy Fernaldy]

Oh I see, maybe I will try again, thanks for help Chintan

[david.macias]

One piece of advice with UCCX to save you some headache. Put a menu that says "to dial by extension press X. To reach the operator, press Y." That way you don't have to mix DTMF lengths.

david

[Fernaldy Fernaldy]

Hi David,

Thanks, I thought so too, but my client want to make like that hahaha, I will suggest to my client then.

Thank you

Regards,

Fernaldy