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CRS 4.0(5)-Modifying a JTAPI trigger config

Googi1974
Beginner
Beginner

Hi All,

Can someone please tell me what the effects of modifying an application trigger have on active calls (if any)? I need to assign the trigger a new Call Control group and we are trying to determine the effect of that on system performance/calls in queue for that app. My guess is that is won't have an effect on active calls, but I don't have enough experience to know for sure.

Many thanks in advance,

Kelly

1 ACCEPTED SOLUTION

Accepted Solutions

frzhang
Cisco Employee
Cisco Employee

Adding trigger to an existing system has no effect on the calls in the queue or calls agents are on.

View solution in original post

2 REPLIES 2

frzhang
Cisco Employee
Cisco Employee

Adding trigger to an existing system has no effect on the calls in the queue or calls agents are on.

Thanks for the reply!

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