CRS 5 Supervisor,Admin logging problem

[D_Lebedev]

Good day.

Today i've created CSQ and new agents for customer.

CAD launch on the first agent was fine,it asked me upgrade version of CAD,upgrade took few seconds,after that on the second Agent's PC i faced with logging issue.

See attachment.

I see this error message on CAD,Supervisor and Admin launch.

What can it be?

Thanks.

[Zaid Salama · Accepted solution]

hello!

just to understand more, the problem appears when you try to upgrade the CAD, CDA and the CSD from the PC? am i correct?

if so, then the issue is related to a  communication failure (Proxy config most prbably) between the agent and  the UCCX, to workaround this problem (try at first with one of the  agents, and then run it on all)

1- uninstall the CAD

2- download the exe file from the UCCX server. you can download it by sharing the following file:

C:\Program Files\wfavvid\tomcat_appadmin\webapps\TUP\CAD

3- copy the CAD installer (cant remember the name of the folder,sorry) from there to the agent's PC, and then install it

hope this solves your problem

Zaid

[D_Lebedev]

Dear Zaid,thanks a lot for your help.

It was about proxy (IE Settings on PC).

After adding to exclude list,everything is fine.

Thanks for your fast reply.