Buy or Renew
Buy or Renew
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
655
Views
0
Helpful
1
Replies

CTI Events for EIM/WIM

deepagup
Cisco Employee
Cisco Employee

‎07-14-2016 12:34 AM

Hi All

Products:

UCCE 10.5 with eGain stack for eMail/Chat

NICE Voice Logger

Issue:

Nice Voice Logger is not receiving any Agent PG CTI Events (CTI Server - All Events Client) for eMail and Chat contacts. Voice call events work just fine.

How do we enable CTI server to transmit these to the NICE link.

Regards

Deepak

Labels:
0 Helpful
1 Reply 1

ewindgat
Contributor
Contributor

‎07-14-2016 04:30 PM

Could you check if there are any errors in the log, that could help us understand the problem?

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers
Spotlight Award Nomination
Customers Also Viewed These Support Documents