ctios - agent log in error

[thanvi2001]

           Any solution for this issue.

Agent not able to log in agent desktop,

error returns

#####

[agent.5001.6251]::Login()

08/01/13 08:16:36.082  6768  CTIOSSoftphone  Thd(00000900)  [agent.5001.6251]::SetAgentState()

08/01/13 08:16:36.082  6768  CTIOSSoftphone  Thd(00000900)  CCtiOsSession::MakeRequest(eSetAgentStateRequest)

08/01/13 08:16:36.348  6768  CTIOSSoftphone  Thd(00004084)  [agent.5001.6251]::OnQueryAgentStateConf()

08/01/13 08:17:36.692  6768  CTIOSSoftphone  Thd(00004084)  [agent.5001.6251] eControlFailureConf : (PeripheralID:5001 FailureCode:78

  PeripheralErrorCode:0 AgentID:6251 UniqueObjectID:agent.5001.6251

  MessageID:eControlFailureConf MessageType:eSetAgentStateRequest

  ErrorMessage:The request failed because a timeout limit was exceeded.

.

But able to log in other device with the same agent login credentials.

Tried,

Restarted the computer

Restart \ Reset the IP Phone

Disassociate \ associate the device in pg user in call manager

Reconfigured the device profile \ Line configuration

Reconfigured the Agent profile \ device target in ICM

Restarted the cti manager services in call manager.

The issue still exists, any thaughts or resolution steps or advices will be acceptable...

[Hossain Ahmed Ashfaque]

Hi Thanveer.

The problem is with the phone. Delete the phone from the Call Manager and add it again with same extension number. After that add it to the PG user.

Regards,

Ashfaque.

[thanvi2001]

Hi Ashfaque,

Qucik query, the phone is working fine, able to reach or talk to agent, but agent not able to log in to that device, and able to log in other device.

Delete & add again will work ?

Regards,

Thanveer

[Hossain Ahmed Ashfaque]

Hi Thanveer,

I faced the similar issue with the agent login. Delete and add solved my problem. Kindly try this it should work.

Regards,

Ashfaque

[thanvi2001]

Thanks you all for the response & sorry for the belated response.

As mentioned, deleted the phone profile / recreated / then added in pguser, but it didn't resolved.

Work arround done- Restarted the ctimanager service (off hours), after that disassociate  / associate the phone under pg user in call manager,  this resolved the issue.

But restart of ctimanager service for 1 user is not proper solution.....

Thanks,

Thanveer