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I just wondering if I can get help on the ECE chat transcript API issue. UCCE 11.5ECE 11.6 (ES9) Issue: Using the ECE chat API to retrieve extractions /transcript. Chats are stored in the ECE DB in UTC time zone format.Chat business hours are...
Hi, Is it possible to embed header and footer image (jpg) in reply emails/agents sending out ?Currently it is coming as an attachment in the customer inbox how to embed the images rather than as an attachment ?ECE 11.6 ES9 Thanks,
I have configured ece delayed call back entry point, mapped to default cisco voice delayed call back queue, and scriptselector mapped and it is mapped to call type and icm script and skill group to node (routing) like normal dialer script.Agent logg...
Wondering whether possible to transfer the ongoing chat session to voice call queue by from ECE Gadget as quick response or trigger voice call from agent side?ECE 11.6 , ES9 Aqua template. Thanks,Thanveer
Anyone knows how to set custom or dynamic message for customer at or how the DARS worksstart of the chatEnd of the chatduring live chat if technical error faced.After hours of operation.Currently it plays the content set in chat unavailable variable...
To embed the images/logos as headers, footers follow the steps. In KB-> Email ->Header section -> Content section -> Insert image and provide the image URL Note: Images should upload and share to the server to get the image URL, login to Agent con...
Currently the header, footer images (jpg) are added in the attachment in KB -> Email ->Header section as type article not clear on the html code embed hence appreciated if you can detail the steps to embed the jpg in all the reply emails rather than ...
Hi Omar, first of thank you very much for detailed explanation.I did all the configuration like in the post, able to see the records in TCD/RCD etc however it still returns the error "system cannot assign an agent to the request"RCD shows router err...
