Hossain Ahmed Ashfaque
Member since ‎07-23-2008

User Statistics

  • 189 Posts
  • 10 Solutions
  • 15 Helpful votes Given
  • 90 Helpful votes Received

User Activity

Hi,I have a requirement to make a conference call from finesse. The flow is as below.1. Agent receives an Inbound call.2. For further authentication agent need to send the customer to ivr.3. Agent press a button in Finesse which triggers a conference...
Hi,I am using PCCE 10.5 and using Finesse 10.5.In ICM script I am passing CTI data via Call Variable1, Call Variable2, Call Variable3, Call Variable4 and Call Variable5. When the agent answer new call then the agent can see all the data in Finesse sc...
Hi,Due to bad fetch error. we changed fetchtimeout to 60s based on cisco doc wiki (http://docwiki.cisco.com/wiki/Unified_CVP:_VXML_Server_-_Resolving_%22badfetch%22_Errors)”For applications Root Doc Settings VXML Property = fetchtimeout and value 60...
Hi,I want to disable DTMF for agents when the agent transfer call back to IVR. I tried it by disabling the DTMF using SIP trunk but in this case caustomer is also unable to provide DTMF. Moreover with SIP normalization we removed telephony event in t...
Hi,After system archive old emails from the active database. Can supervisor or agent view case/activities from the archived case/activities.Thanks and Regards,Ashfaque.
Community Statistics
Member Since ‎07-23-2008 08:49 AM
Date Last Visited ‎09-13-2022 11:42 PM
Posts 189
Total Helpful Votes Received 90
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