We are working on a custom CTIOS agent desktop and are experiencing an issue, and we were wondering if anyone else has seen the same problem and knows a work-around.
A supervisor barges in on a call for one of the agents in her team and then leaves the barge-in. For as long as that supervisor is logged in, they cannot silent monitor, barge in, or intercept calls.
We have tested this both with our custom code, but also with the out of the box version of CTIOS.
