CUCCX 8.0.2.11003-10: on-hook transfer to another number

[raziel78kain]

Hello,

we have a CUCCX 8.0.2.11003-10 cluster.

We would like to get an on-hook transfer to another number.

I'm trying to explain this: when an agent is going to end a call, we would like that this call is automatically transferred to another number (e.g., to a customer satisfaction service).

Is this feature possible? If yes, is it possible by the phone, by CAD, or both?

Best regards.

[Anthony Holloway · Accepted solution]

It's semi possible in CAD. In CDA workflow admin, you can reassign the drop call button to be a blind transfer. If it's not obvious, the Agent has to push this button prior to either party hanging up.

Please note, if the call ends prior to pressing the button, that's it, the call is lost. There's no on hook transfer capability.

Sent from Cisco Technical Support iPhone App

[raziel78kain]

Dear Anthony,

thanks for your answer!

It's just what I was looking for!

Thanks again and regards.