CUCm , UCCX & QM upgrading

[Mohamed Youssef]

we have the following :    

     -CUCM  7.0.2.20000-5

     -UCCX   7.0(1)SR05_Build504

     -QM      2.6.2.7

we have to upgrade all of these components to 9.X

so how should i do the windows to linux upgrade for the CUCM and UCCX and what is the upgrade path ?

should i start with CUCM or UCCX first ?

[apacsc.serv · Accepted solution]

Hi,

Sequesnce for upgrade :

1. CUCM Publisher

2. CUCM Subscriber

3. UCCX nodes

4. QM.

Process :

CUCM 9.x (pls note below is the process for v7.1.5)

  1. Install 7.1.5 in Vmware using the 9.1.2 OVA template with Linux version 3 32 bit with same setting as production server.

  2. Restore the DRS backup to 7.1.5 VM.

  3.Now you can upgrade the 7.1.5 to 9..1.2 in VM with switch to new version.

  4. Once completed just shut down the Guest OS in Vsphere and go to edit setting --> option change the OS version to 32 bit.

  5. Start the VM.

  6. Take the 9.1.2 backup.

  7. Install the 9.1.2 as fresh and restore the back from upgrade 9.1.2 VM

(Attaching Jump to 9 procedure document for your reference - http://tinyurl.com/oqtt9u5 )

UCCX 9.x:

  1. Upgrade UCCX 7.0(1)SR5 to UCCX 7.0(2)ES3

  2. Backup UCCX 7.0(2)ES3 using PUT tool

  3.Keep it in the SFTP server 3. Install UCCX 9 on Cisco UCS

  4. Follow the initial configuration in the below link to restore backup.

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/installation/guide/UCCX_BK_C8834893_00_cisco-unified-contact-center-express_chapter_010.html#UCCX_TK_SA57D312_00

QM9.x:

  Please refer the below link for upgrading Qm 2.7 to 9.x.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_9x/installation/guide/qm90-installation-user-guide-cisco.pdf

Good luck.

[Anas Abueideh]

Dear Mohamad,

In addtion to great advise from Somar (he deserves +5 rating).

for CUCM, you need to upgrade the call manager from version 7.0.2.20000-5 to version 7.1.5, take backup for version 7.1.5 and continue with Somar steps.  also make sure you add all PAK before upgrading to CCM 9.1.

for AQM, make sure you take backup for AQM data base.

HTH

Anas

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