Contact Center

Hi,This is my scenario: Two gateways connected via SIP to a CUCM (Users CUCM).Users CUCM connected with Agents CUCM via a SIP Trunk.CTI RP defined in the Agents CUCM registered in the PG and associated with Dialed Numbers. Imagine A as an external p...

Need more info regarding error messages (links). Are these error codes made public or just for TAC use?Thanks.---Posted by WebUser Rajesh Nagarajan from Cisco Support Community App

Hi,I currently have a UCCX 8.0(2) which is support 2 call centers (2 different teams, CSQs, skill set, etc..)The Historical Reporting user from both teams should be only able to see report from their own call center.Currently, i notice once i give an...

Is there a way to statically have the username for the authenticate user step entered in a script?  Customer only wants to have his users enter a single PIN (same PIN for all users).  I have the script currently prompting the users for only a static ...

Hi Community,I'm creating new reports for one of our customers with the CUIC NFR kit in our lab.But I do not want to create the reports from scratch and want to use the report definition templates from UCCX.But I don't know where I can download the f...

We are trying to set up our database with a seperate testing environment without having to use an entire seperate server.  It looks like there is a Profile ID setting in the configuration, but there is not detail what this is for or if it can be used...

how to track users who accessed routers using pc,cellphones gadgets. thru wire and wifi---Posted by WebUser Betong Lim from Cisco Support Community App

Hi ,We are going to  intregrate  genesys(acd) with cisco ivr through E1,agents will send the caller to ivr for conferencing ,this will happen throuh E1(pri)what i need is what are configuration i have do with e1 ie with controller , interface ,dialpe...

1-The loading bar down of the screen always loading and never finishes.Please  take a look to the attached picture.2-When i go to the uccx and want to change the server from hostname to ip address,i always get update failed.I am so new in uccx,help i...

Hi Tea,Requesting your guidance...we having IVR setup where 1 Regional Language + English....Now custemer come up with the 2 Audio file for MOH Configuration,one is for Regional Language & other is English for MOH...my question is how we can difeeren...

Is it possible for CAD desktop to display the voicemails in the agent (all the agents in the same queue, should have voicemails displayed). If it is how can it be accomplish with Unity 8.6 as a voicemail system.

Hello all,Our supervisors are wanting to be able to modify the skill level for the various resources by themselves.  We are running 9.0.2.  We've been trying to make this work with the Mobile Skill Manager but it rarely works as it should, when you c...

ok, I know these are old phones, but ran into something with UCCX 8.5.1 SU4 when the agents are IPPA on M7960 phones. The CCM is 8.6.2 SU3, phone load is 8.1.2 on a relatively new UCCX lab installation.IPPA agents works fine, no issues, but post call...

We had a script created and I just noticed that within the script the application has about 20 Call Redirects that transfer calls to other scripts within the same IVR. Will this cause Looping within the system? Inbound Call -->Script1 --> Outbound Ca...