Hi, When i am trying to open Configuration manager in UCCE 9.0, i am getting the follwing error. Please suggest any solution to resolve this error.Thanks,Venkatesan
Hello I need help!I have a ucce 7.5.8 Exist a alias for one flow of EIM that if send email to alias but this is send with CC: instead of TO: this email are send to exception QUEUE. is possible to change this? thanks.
Hi Team,ACW(Automatic Call Work) working fine for the call delivered via CSQ.But I wanted to know if the ACW will work for the transferred call(manually transffered call to Agent directly )Thanks!Sanoop
I have many queues and two of them show one call in each of the queues on the supervisor desktop. However there is not any call in the queue. How do I clear theses calls/stats on the supervisor desktop for the end user so it does not show bogus calls...
Dear All - I need calrification of creating CUCM PIM, let says i have CUCM cluster with 1 - PUB and 3 - SUB and two CVP and i have created Generic PG.During installation of PG can i create 4 CUCM PIM which is pointing 1- PUB and 3 - SUB on both sid...
Hi All,In the current setup, I am using Voice gateway AS5400XM Universal Gateway(IOS 12.2.24 T8) with UCCE 7.2.7, IPIVR 5, SCCP Dialer & CUCM 6.1.I am looking for a suitable VG IOS for AS5400XM to work on both current setup as well as new setup(UCCE ...
HelloWhen I try to enter the SMTP Server IP address in CDA I get the error CDAUI2000 An error has occurred. Contact technical support.Anyone had this error before or can give me a hint.I already restarted the engine service with no success.RegardsP...
Using UCCX 9.0.2-10000 in the lab. Attempting to set up demo for customer for next week.I have the outbound dialer set up, but it's not attempting to make a call (never hits the gateway). In pulling the MIVR logs, I'm seeing something strange (see ...
In a "call back" application I get the error "Contact id:29877, Contact is inactive when getting channel" The script works in everyother reqard.I can use the Reactive Script to check that all is being acomplished, including gettiing the call back nu...
Hi Guys,I saw the video about CUIC, and, as don´t having know about this tool. I would like know as work the license about this tool in the UCCX 9.x. I need bouht license specific for CUIC or as it integrated with UCCX not is necessary license?Thank...
Hi,We have Cisco UCCE 8.0.1 and agents login using using 8.0(x) CTI agent desktop. I wanted to install CTI desktop on a Windows 7 64 bit OS.Which CTI OS desktop version is compatible with Windows 7 64 bit native mode and with UCCE 8.0.1 version?Thank...
I`ve asked this question in UCCX but we may need to use UCCE for various reasons, can anyone point to a design guide or statement on any limitation of where you can place an external database for searching, data retrieval- RTD dela...
We're running UCCX 8.5 SU4. Agents have EM profiles.When trying to record an agent (using CSD record button), the audio file created is blank. So far I've confirmed PC firewall is off, network connectivity is okay, and NICs are supported. What els...
Hi all. Desired scenario in UCCE: Customer hits button "connect to agent" in IP IVR menu. Call goes to Precision Queue node in ICM than select agent(reserve or remember variable with agent ID) and only if agent gets reserved play prompt for 10 sec. T...
