05-21-2015 06:21 AM - edited 03-14-2019 02:48 PM
Has anyone experienced issues with the CUIC reports being able to save or edit a report? I have logged in as administrator and as myself with admin privledges and cannot save a report or edit.
I do not get any errors when I select Save-As on an existing report, or edit to add call types, agents, etc, but when I refresh, all my changes are nonexistent.
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05-21-2015 10:00 AM
I experienced similar issues when I was using IE. Have you tried changing your browser?
05-21-2015 05:58 PM
Hi,
A lot many times customers think that they are logged in as Super User but that is not the case.Please ensure that you have the Signed on as section on the top right hand side showing the name as CUIC\<userid> as shown in the attached screenshot.
If it is showing correctly and then also you are not able to save the report as, then try it in the different browser. If that too does not work, send me the below two outputs from CLI of both the UCCX servers:
run sql select * from cuic_data:cuicuser
run sql select * from mmca_propertydef where propertyname='OAMP.Superuser'
In case, if the Signed on as section shows the name as CCX\<userid> that means, you are not logged in as the Super User and needs to login in using the superuser that you can find from the above two commands.
For your reference, I am also attaching the outputs of above mentioned commands from my server that shows the SuperUser is administrator:
4096 Mbytes RAM
admin:run sql select * from cuic_data:cuicuser
id version name description partition defaultgroupid sharingpermission alias firstname lastname organization emailaddress contactphone cuicroles timezoneid isactive startoftheweek
================================ ======= ================== ==================================== ========= ================================ ================= ===== ========= ======== ============ ============ ============ ========= ========== ======== ==============
1111111111111111111111111111AAAA 201 CUIC\administrator This is system's super administrator Default 2222222222222222222222222222BBBB 3 Super Admin 127 t 0
8EC582641000014C000006640AC5BF05 135 CCX\prashant Default 2222222222222222222222222222AAAA 63 84 t 0
C0AF07C01000014B000001EB0AC5BF05 199 CCX\derawat Default 2222222222222222222222222222AAAA 63 84 t 0
8F647D8A1000014C000006700AC5BF05 129 CCX\prsehgal Default 2222222222222222222222222222AAAA 0 84 t 0
admin:
admin:
admin:run sql select * from mmca_propertydef where propertyname='OAMP.Superuser'
propertydefid propertyname description defaultvalue subsystype ouid
============= ============== ===================================================== ============= ========== ====
80258 OAMP.Superuser The username of the first super user to log into OAMP administrator 0 2
Regards
Deepak
05-21-2015 10:00 AM
I experienced similar issues when I was using IE. Have you tried changing your browser?
05-21-2015 05:58 PM
Hi,
A lot many times customers think that they are logged in as Super User but that is not the case.Please ensure that you have the Signed on as section on the top right hand side showing the name as CUIC\<userid> as shown in the attached screenshot.
If it is showing correctly and then also you are not able to save the report as, then try it in the different browser. If that too does not work, send me the below two outputs from CLI of both the UCCX servers:
run sql select * from cuic_data:cuicuser
run sql select * from mmca_propertydef where propertyname='OAMP.Superuser'
In case, if the Signed on as section shows the name as CCX\<userid> that means, you are not logged in as the Super User and needs to login in using the superuser that you can find from the above two commands.
For your reference, I am also attaching the outputs of above mentioned commands from my server that shows the SuperUser is administrator:
4096 Mbytes RAM
admin:run sql select * from cuic_data:cuicuser
id version name description partition defaultgroupid sharingpermission alias firstname lastname organization emailaddress contactphone cuicroles timezoneid isactive startoftheweek
================================ ======= ================== ==================================== ========= ================================ ================= ===== ========= ======== ============ ============ ============ ========= ========== ======== ==============
1111111111111111111111111111AAAA 201 CUIC\administrator This is system's super administrator Default 2222222222222222222222222222BBBB 3 Super Admin 127 t 0
8EC582641000014C000006640AC5BF05 135 CCX\prashant Default 2222222222222222222222222222AAAA 63 84 t 0
C0AF07C01000014B000001EB0AC5BF05 199 CCX\derawat Default 2222222222222222222222222222AAAA 63 84 t 0
8F647D8A1000014C000006700AC5BF05 129 CCX\prsehgal Default 2222222222222222222222222222AAAA 0 84 t 0
admin:
admin:
admin:run sql select * from mmca_propertydef where propertyname='OAMP.Superuser'
propertydefid propertyname description defaultvalue subsystype ouid
============= ============== ===================================================== ============= ========== ====
80258 OAMP.Superuser The username of the first super user to log into OAMP administrator 0 2
Regards
Deepak
06-25-2015 06:37 AM
Morning,
I never received any notifications that there were responses to my thread. I did resolve the issue by using Firefox, and I also had to login as administrator and enable the properties of the previously created reports for all users. Thanks for the feedback
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