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Hi All, I am getting an error when configure UCCX 8.5.1 in my cluster" Cisco Unified CM Authentication Failed because of CCMAXL Exception. Please check the logs for details."  Please help me to solve this issue. Thanks,Robin Joseph

Hi all, I'm trying to find out what scenarios where the system will increment the RouterCallsDequeueda) moving out from 1 queue to another queue?b) moving out from 1 queue and back to the same queue?c) others? Currently I'm seeing quite a lot of Rout...

lohjintiam by Enthusiast
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Resolved! ICM 8.5 upgrade

hi all i am upgrading my UCCE 8.0.1 to UCCE 8.5(1) in lab but while running the upgrade patch i am getting weird error which Abort the installation."A product exceuteable file is currently running. Make sure all product tools are stopped before runni...

HiDoes someone knows how to get the number of active CTI ports in a call control group from the scripting?. In other words, if UCCX exposes the number of active CTI ports on any call Control group  to the script (java, http, etc)ThanksAlex  

aalejo by Contributor
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All,  I am writing a script for Agent Queue on UCCX 8x, and I want a secondary agent to be able to answer calls for this Queue when the primary Agent is on Break or Logged out . I am thinking two options: A. Dequeue to Overflow Queue B. Adding a seco...

Hello All,All calls come into the AA and are marked as presented, if the caller picks the call back feature, that call is then marked de-queued.  So right now, the call looks like it shows presented, dequeued, presented again and then handled so it i...