Why in the Socialminer 10.5(1), newly installed , in Cisco Unified OS Administration User Interface i can not select any options available, like show, settings , security and others?
Would appreciate examples or opinions on when it makes sense to still use CTIOS rather than Finesse for agents and supervisors? Basically, what are the technical limitations of Finesse that would lead to the use of CTIOS rather than Finesse for a ne...
Hi Guys, I have UCCX 8.5 and I wanted to add a welcome message, and I chose a wav file but when I called the number the sound not clear and has too much attenuation with sound, what is the problem here? thanks to all Mohammad Saeed
Hello Experts,We are integrating our .NET/WPF based thick client application with Cisco UCCX using a C++ library. We don't use CAD. Somehow the IVR parameters aren't getting passed to the agent's end, while we try to solve it, I was just wondering if...
Hello all,I have a silly strange problem with the DNPhost file which keeps the local static routing for the SIP dialer. Seems that the Dialer ignores any updates made to the DNPhost and keeps working using the old info. For example:0!, X.X.X.X, Prima...
Hi all, I have a problem on Cisco IP Phone (IPPA) and CAD BE and here is the error message:'an error was received from the ldap service and entries made in the log file' Can you tell me if the problem is CUCM (LDAP) or UCCE (CAD, CTIOS, etc....)?See...
Hi All I was looking for technical requirements for enabling Call Monitoring in CSD in 9.x environment. and I found two ways : 1. via SPAN Configuration2. via Cisco Agent Desktop But I found that SPAN mode doesnt support G.722 codec and we need to di...
Hello,i get the following Error:failed to update the Cisco Unified CM Telephony user on the Cisco Unified CM. when i configure the user on UCCX under System -> Cisco Unified CM Configuration Version 10.6.1.10000-39 the user are exists on the CUCM wit...
Hi,I am trying to setup a daylight savings time check. I have a holiday check running ad working. I want to select a different time of day routing based on the outcome of is it day light savings true or false. With out having and excessively long x...
Hi, My customer is on UCCX 8.5 and they are planning to upgrade to 10.6. Currently they are doing the historical reporting using SQL queries from an in house application. They would like to retain the same option when moving to 10.6. Just wondering...
Hi team, I have UCCE Lab setup and working on ICM Script Editor. I've basic call flow, Snap attached for reference. Am beginner in UCCE.I tried 3 digit Menu, capturing it and route to agent. My basic call flow is working. My call hits Get Digit Ext S...
Can anyone help me to create a aef for the holidays check that uses XML files to control the days?Can you send me a aef and an xml already created?I did several tests, but do not work.Thanks and best regards.Miamin
I have CUCM9 ,UCCX9 and 3845 Voice Gateway . the CUCM and UCCX are fully integrated and i can make a call to UCCX trigger number from internal only .but i cannot make a call form PSTN or outside, (number is invalid ) error occurred . the Call co...
Hello all,I have a received a request to add a new custom button in the Information pane of CIM Agent console.The agents want to use this to show a drop-down with skillgroup/queues and then transfer the activity to the selected skill-group.Can anybod...
