Hi,Can someone tell me what MTU values I can enter for the EPC3925. The default value =0 (1500 bytes).The manual does not show a listing of values and the associated nbr. of bytes. Thanks.Wesjo
Good day! Can I use agent alias in CAD Web Chat for UCCX 10.6. In this document I don't that I can use option agent alias only for Finnese chat http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/whi...
UCCX 10 0 finesseCUCM 10.5.2 mixture of soft and hard phones. Scenario: I have several CSQs and agents that will have to be skilled to cover in those CSQs. How can i display to the Agent which CSQ the call originated from.?
Hi All, is there any ways to integrate or use of Active Directory in .aef script? my concern is, suppose someone's AD password is expired and need to reset AD password through dialing a number. it should ask for current password and then prompt for e...
We are running CUIC 9.0 in our environment. Latest security scan identified POODLE vulnerability on CUIC servers. Cisco bug report states that they will fix this issue in 11.0 release. Meanwhile I wanted to disable SSL v3.0.Kindly let me know the pro...
Hello,UCCX 10.6I am using the Get Call Contact Info to collect the Calling Number as a String called callingDN. I want to compare the with another string variable called classroomDN. callingDN==classroomDNSo any extension starting with 8 should match...
I know that I can change my UCCX system to leave agents in a Ready state after an RNA and I have some customers that have requested this be changed from the current setting of Not Ready state upon a RNA because when an agent misses a call, they somet...
Ran across an issue shortly after upgrading UCCX from 8.5 to 10.5 where agents were not able to login and getting the error “Unable to connect to Directory Services. Directory Services may be down or you may have incorrect directory Services setting...
Has anyone out there deployed Agent E-mail with a GMail system? I have found people saying that it should be possible but the only documentation that I can find is for Exchange. We are a GMail shop and I have a request from our customer service depar...
We have a customer whose agents takes call for 2 Skill Groups. One Skill Group has a priority over the other. As far as queuing is concerned this Skillgroup gets priority over the other. The customer wants the contact to be handled in such a way that...
Hi,I'm trying to display a User Input number (Account/ID Number etc No SQL Lookup) on the Desktop Agent.I followed this example through but i can't seem to get the desired resulthttp://www.cisco.com/c/en/us/support/docs/voice-unified-communications/u...
Hi All,I've being doing a project related to uccx, caller must enter their date of birth, and i use Get Digit String to capture the input form the caller. Is there a way we can limit the number range? such as caller only can enter 1-12 for month, 1-3...
Guys, We are deploying a small kind of call center for our local helpdesk it will have 4 to 6 phones, we have created the Hunt List/Group and the Line Group in order to make it work, and it is working OK, but we were wondering if it is possi...
Hello guys,I am trying to display one stock real-time report in Finesse supervisor (from CUIC),but I only receive blank page (as in attachment).I can’t find anything in finesse client logs.Finesse supervisor layout look like this (gadget part):<gadge...
