CUIC 10.6 Reports - ASA on Multiple CSQs

[bbell9284]

Is anyone aware of a report that will allow me to view the Average Speed of Answer (ASA) for multiple CSQs?

I've found plenty that will show me a single CSQ, but looking for either a total, or a report that shows an average of them all.

Thanks!

[t.micahdavis]

Were you ever able to figure this out?

[sterling.cco@servion.com]

Check this out.

ASA report calculation formula:Skill_Group_Half_Hour.AnswerWaitTimeToHalf/Skill_Group_Half_Hour.CallsAnsweredToHalf

ASA Referred Report Name:   Call Type Skill Group Historical All Fields and other call types report.