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CUIC 10.6 Reports - ASA on Multiple CSQs

bbell9284
Level 1
Level 1

Is anyone aware of a report that will allow me to view the Average Speed of Answer (ASA) for multiple CSQs?

I've found plenty that will show me a single CSQ, but looking for either a total, or a report that shows an average of them all.

 

Thanks!

2 Replies 2

t.micahdavis
Level 1
Level 1

Were you ever able to figure this out?

Check this out.

 

ASA report calculation formula:Skill_Group_Half_Hour.AnswerWaitTimeToHalf/Skill_Group_Half_Hour.CallsAnsweredToHalf
 
ASA Referred Report Name:   Call Type Skill Group Historical All Fields and other call types report.