First off, thanks to the community! Is it possible to add a second ITSP using SIP (not backup) to a Cisco PCCE environment? My Network: What needs to be done: Company moving from one SIP provider (ITSP1) to new SIP prov...
Forum Posts
Hi, I am new to TCL scripting. The is a UCCE environment where the Agent phones go in SRST mode(CME) and register to the site local voice gateway. The TCL script in the voice gateway is supposed to play welcome message and then transfer the call ...
Morning Gents, I am planning to migrate to 11.6 in a few weeks from now... I have already did the upgrade in lab environment, got come IP communicator phone registered and can receive calls from the Queues, can login to the finesse as well. Know...
Hi All, One of my customer is using UCCX 10.6 and they are using callback feature. I told them to move gradually on finesse but they are saying there is DTMF issues while using finesse for callback script. Does anyone know of any known bugs or anyt...
We are trying to establish a database connection with service account via JNDI from VXML Server Tomcat but it takes the VXML server hostname in it :- %h | Mar 19 2018 14:51:31 | [http-processor16] | DEBUG | memberAuthentication.doAction: CALLID[698...
Hi All, Is there a step icon in UCCX Script editor wherein caller can input a digits/numbers and UCCX will get that information and show it to the finesse desktop of the agent? For example, Caller will call to our trunkline and routed to the UCCX. ...
UCCX version 8.5(SU3)We are seeing lot of these errors as below:: 16535: SRV-UCCX01.g1net.com: Feb 21 2013 03:34:32.49 UTC : %UC_APP_MGR-3-TASK_ABORTED: %[app.trigger=ContactApplicationTrigger[time=1361417667020,locale=en_US,cfg=JTAPITriggerConfig[sc...
Resolved! UCCX 11.6, Finesse and Java
Hello, Does somebody know is Finesse 11.6 with UCCX is using Java ? If yes, which version is required on the agent pc ? Thanks,
Resolved! UCCX Call Back Feature
Hello all, I am looking to implement a courtesy callback script that would hold the caller's place in queue and call back when agent is reserved. Can anyone point me in the right direction on this? All the methods i'm thinking i can use sounds o...
Hello, version 11.01, just want to be able to display an additional queue (that they do not belong to) for agents in one particular team. This is a live data report/gadget, anyone know how to add this?
When a user that's signed into Agent Desktop get's a message in Jabber, they have a new chat window from the agent desktop pop up with the same message. Is there a way to disable chat integration inside of UCCX with Jabber so they only receive the me...
Resolved! CVP - Revert to a Snapshot
Dears, I'm working on a CVP environment version 11.5 We have an issue on the CVP Call Server and it seems that some files are corrupted. Instead of uninstalling and re-installing CVP, we are thinking of reverting back to a snapshot taken one week ago...
Hello all. We currently installed Cisco QM 11.5 and looking to add the ability to automatically pause/resume recordings around PCI compliance. I understand you can add controls for the end use to hit pause/resume and also around http sites they visit...
Resolved! UCCE transfer Identification
I am looking to understand agent transfers in UCCE from both an agent's point of view and in the data. 1) From an agent's perspective, what is the difference between a warm transfer and a conferenced call? 2) Are all conferenced calls always a tran...
Hi I have done a search for this and the responses are either for very old Windows based CCX versions or point to a Cisco 'script repository' which just takes me to a 404 Not Found page. We just want a way for a supervisor to dial a number which ...
