Contact Center

I am working on a report for Agent usage and am creating queries against the Agent_Interval database table.  I'm checking the ReportingHalfHour field along with the DateTime field and am assuming that the ReportingHalfHour should always correspond to...

I have UCCE 9.0.1 and everything works fine except the cce web admin page. I manage to configure attributes and precision queues using cce admin page. But when I am trying to assign the attributes to an agent by clicking agent name, the page freeze b...

Dear Everyone          I have the problem about CPA detecting on my outbound CCX. My call flow is             CUCM-----(SIP)----->Voice Gateway----(FXO)---->PBX--------->Fax (Integrate with CCX)           I upload list to CCX outbound (Progressive) a...

Call was attempted for an internal DNIS 23178. He was holding in the internal queue listening to hold music for about 2 minutes and 30 seconds and he heard a prompt in a male voice say "I'm sorry, we're experiencing difficulty. Please call back at a ...

CST planning to move from normal workstation to Citrix xendesk using thin client. Could you please advise the compatibility of Finesse with xendesk and the bandwidth requirements if the hard phone is in different vlan than xendesk.

Dear Experts, I'm following the below thread to integrate our UCCX script with our customer web Service. https://supportforums.cisco.com/t5/collaboration-voice-and-video/uccx-8-x-a-really-simple-soap-client-no-custom-jar/ta-p/3109303 The concern that...

I am attempting to create a new connection to a SQL Server 2012 database. Hostname: DTISADMPDBS39\THIRTYNINE2012 Port: 49534 Database: JCO_OrgData   I have installed the jtds-1.2.5.jar When configuring the DataSource, the connection fails. Driver = n...

Hi guys   Does UCCX have a feature Agent State control? What I mean: Example 1: 4 agents are on not Ready state, when fifth agent trying go to Not Ready, the system will inform about restriction and says to wait untill one of the 4 not ready agent no...

We have contact center agents who will be logging into Cisco Agent Desktop while connected to their physical phones will work, and then will be using Cisco IP Communicator from another laptop at home with a USB headset. As I understand it, only one p...

Hello!   We have successfully implemented a Mobile Agent solution and are piloting it with about 10 users.  Our business users are enjoying the feature and asked to ramp up use.  In an effort to keep up with their demand, we began double checking our...

Hi Guys,   I was researching on meeting a new requirement, where the contact center management would like to change the forwarding option or "call redirect" string to some different number at times, especially without seeking help from the UCCX Admin...