I have agents that make outbound calls, send emails, and respond to I.M.'s. I was wondering if there is a way to configure Calabrio to record these agents at all times, and not just when they are making said outbound calls?
Forum Posts
Dear, I have uccx 11 and cucm 11 and cuc 11 and some agent as UCCX agent. I want to ask some question from users after the agent call ends or disconnect. and then save the customers response. is there any solution for this scenario? what should i do?...
have an 11.5 UCCX deployment using Finesse. Agents would like to a) Answer Q call b) Park Q Call c) Call internal extension B and tell them call is parked for them on Park Slot X d) Hang up on B e) Resume Q mode a) to d) is happening OK but not e)...
Hi All, In CAD and CSD we have chat functionality, where supervisor or agent can initial chat with anyone in the team but in Finesse out of box I do not find this functionality. As Cisco document says Supervisor can chat with agent. http://www.cis...
HiI have confiured CCB on CVP 9.0.1. Able to dial into CCB ok however after i select to be called back and leave my number nothing happens. Looked through activity and error logs on all applications and found following errors on 'CallbackQueue' app; ...
Has anyone figured out how to listen to the XMPP feed when a task is created? The documentation states that it's possible to receive a feed instead of polling for the status of a specific contact, but for the life of me I can't get it to work with Pi...
Resolved! SocialMiner Twitter feeds
I am trying to understand how Twitter feeds work, I have set them up on SocialMiner 11 all work fine. What I would like to do is push them into the contact center express agent so it comes up as an alert/puts it in a queue. Is this possible? I see UC...
Hi ,I have a customer who wants to enable on-demand call recording on QM server .Is there a plugin that needs to be installed on Cisco side to make it happen .QM Server 9.0.1.57Calabrio Call Recording: 8.8.1.57Calabrio Quality Management: 8.8.1.57Cal...
Hi , I am keeping getting below alerts in RTMT UCCX 10.5 +++++ At Mon Jun 05 14:52:02 PDT 2017 on node uccx-pub; the following SyslogSeverityMatchFound events generated: SeverityMatch : Critical MatchedEvent : Jun 5 14:51:26 uccx-pub local7 2 : 576...
We just upgraded to 11.5 and have a myriad of issues in CUIC. I understand there is a known bug for the reports tab not loading and reports stalling on execution but here's my newest issue (and biggest): Several of our Not Ready codes are returning...
Hey guys, I'm using UCCX in a Special Environment which does not allow to control the phones. Anyways, is there a way to modify the Call Control Gadget to remove some buttons? Those buttons like accept call, Transfer ... are without function, so I ...
Dear all, I'm running UCCX 10.5 dan QM 10.5. Configuration is done using Archive Workflow and calls can be recorded. I've done several call for testing only. When i will enter production phase, i want to delete several testing voice recording. Does a...
Hi!I am recently install ScreenPop gadget. Everything looks fine: I have some stuff in CallVariable1 and also can see "Screen Pop Goes here" message. But nothing happens when a call comes. Only "Screen Pop Goes here" sign.I'm newbie in Finnese, any h...
Hello, Is it possible to set the Agent RNA to stay ready on a per queue basis? I know of the system parameter for this but wanting to be able to do this for only 1 queue in our system. We're running UCCX 11.0 Thanks!
Resolved! UCCX 9.0 Scripts
just wondering if any experts can answer or suggest a solution---We currently have UCCX 9.0 running in our call center environment. We are planning to move to newer version .... when I look under Application Management, I see many scripts status set ...
