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CUIC 11.6 custom Abandon call from Queu with ANI

AliyevRas
Level 1
Level 1

Hi for everyone

 

Could please someone show example of the custom report where it will be able to see ANI, queue time value, queue(skill group) itself, time entering to queue and status of the call( abandon, handled) . I am using PCCE version 11.6.

1 Reply 1

You'll want to become familiar with the schema guide, I don't know if anyone already has a prebuilt CUIC report for you:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_5_1/Reference/Guide/UCCE_BK_D563D6DB_00_db-schema-handbook.html

Most of what you're looking for can be found in Route_Call_Detail and/or Termination_Call_Detail.