Hello and how are you
i have issue when i try to get agent detail report i finde one call devides to many call every 12 seccend
see the pic in the attachment and help me please
thank you
I am trying to setup a script to call the primary or secondary on call listed in a SharePoint calendar. The SharePoint team has provided us with an XML export of the calendar. I am needing help on how to pull the primary and secondary number for th...
Dears,
Is it possible to have the agents in a resource Group and assign them skills at the same time? if yes, which one will have higher priority?
Thank you.
Lara
Hello,I made a simplest script:StartHttp RedirectDelay 10End Why the browser calling trigger with this script gets response only after End step? Is it possible to get HTTP response immediately after Http Redirect step?I'm going to put a Place Call st...
I'm getting calls back into a UCCX application and would like to get information that was added to the SIP header of the call and assign it to a variable. This possible for me to do? Any help would be greatly appreciated.
CCM 11.5.1.12900-21
UCCX 10...
Hi All,
Hope you all are doing well, I am working UCCE environment and I want to understand call drop issue and resolutions in different ways. Please provide call drop issue document or explanation by your experience.
Thank you in advance.
Arjun
Thanks in advance for reading,
Here is what I have
UCCX1: Single Server 10.x UCCX Server with 16 Agent licenses, no software upgrade license
- 2 production ACDs connected to a CUCM Cluster1
UCCX2: Single Server 11.x UCCX Server with 10 Agent l...
When using CCB in UCCX, where can I post the callers ANI and menu choice selected by caller. I want the agent to know that this is a callback call and the agents can see the number and what queue the caller had previously selected. (I can post the 2 ...
I am having an issue with a script that has a callback option, it has been requested that when the agent is ready the agent should be able to see the customers number and what CSQ they selected. Issue is, the first script calls the trigger to the CCB...
Company switched from 4 digit to 5 digit and I would like to add a 5 to the call redirect digit string the caller enters.This is a basic Transfer step in a get Digit String were caller enters the 4 digit extension.
Example: Please enter the 4 digit e...
I've been asked by a Contact Center supervisor to meet the following scenario:
1 -Operator is on a call with customer
2 -Operator generates new ACD call without placing existing call on hold
3 -ACD Agent gets call, answers and hears generic message "...
Hi, everybody,
Now i have a issue. I use uccx 10.5 for a small company.
In finesse desktop page, not display CSQ when has a incoming call.
My uccx have create 3 CSQ : Sale, Support, CustomerCare
IVR script : press 1 to Sale CSQ, press 2 to Support, ...
Hi Guys! Does anyone have experience with UCCX scripting in getting today's day of week through Date[now] function? or any Java function may be? Basically, I would like to get today's day of week in Monday, Tuesday.... format P.S. Not interested in D...
Hey All So currently as It stands I have a lookup happening to the publisher which connects to the directorylist to identify callers ringing in. However there are a number of extensions which are not associated to end users so no directory entry. Cur...
Hi Experts, CUCM: 11.5 SU4UCCX: 10.6 to 11.6.2 Just want to ask your assistance. Is UCCX 11.6.2 compatible with CUCM 11.5 SU4? Seems that the documentation below is not updated. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact...
