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Hello,I have a customer with UCCX Premium who needs to link to MS SQL Server using the database subsystem.I have done this several times using mixed mode authentication to the SQL Server but this customer is very keen on having Windows based authenti...

Hi,I have an issue with my Outbound Dialer Ports. On the Dialer Window Title it's showing C=10 R=0 B=0.I've checked in the Call Manager and the Dialer Ports (VIP 30 Device) are shown as registered.One thing though, the Dialer is configured to connect...

Hi All,  I want to implement a solution so my agents can work remotely and take calls.Which is the best solution for that .Someone suggested MRA Expressway. Any comments on this.

We have a customer presently on 10.x who wants to upgrade to 12.5. This customer is presently using a macro to take the ANI field within CAD and copy it, paste it, and hit return in a Citrix window with their CRM software loaded. Is anyone aware of a...

Hi All I have a UCCX 11.5 and the supervisor needs to see the report of abandoned calls of his CSQ in his Supervisor Finesse. How to do this? TIACristian

We currently use BiB sip trunk recording but now have a requirement for gw recording or network based  Normally we set the DN to be BiB and when a call is established, the recorder is set the users DN via  CTI messages and if the user is configured t...

My card reader is connected to voice router via ATA, however I cant get it working. I can see that ata is registered with CME and getting IP. Line seems to be alright, is there any sort of setting that I need to check on ATA? Thanks

Hi,   Unable to make ready while accessing UCCX agent extension through EM on another IP communicator.   I create device profile associate with user profile and make it under control device also...   but when i am accessing IP communicator through EM...

Hi All,I have this error in my cucm v10 user agent: High Traffic Try again LaterI suppose the problem is related to the high memory usage for the tomcat service. It is possible?When I run the rtmt I get this error message: Available virtual memory be...

We are currently running UCCX 10.5.2.14901-1.  We will soon be upgrading to 11.6.1.10000-51When our users migrated from Cisco Agent/Supervisor Desktop, some still had the requirement to see historical reporting info in Finesse, like they did in CAD/C...

Customer is currently running CCX 10.5 with Finesse 10.5 and is moving first to 11.6 and then later this year upgrading to 12.x globally.The request has been made to be able to have the Supervisor add/modify/remove Wrap-Up Reason codes for the specif...