CUIC 8.5 understand "MaxQueueTime" & "MaxCallWaitTime" and "%Queued"

[venkatesh]

In CUIC Call Type report, we are having following fields "MaxQueueTime" & "MaxCallWaitTime" and "%Queued".

I referred Database Schema document and CUIC reports template document. But i could not get exact details when these fields will get updated.

COuld you please brief me with some explanation.

Attaching sample report.

[moath.almogbel]

MaxCallWaitTime:
The longest time a call had to wait before it was dispositioned (abandoned,answered, etc.) in this interval.

MaxCallsQueued:
The maximum number of calls in queue for this call type during this interval.

% Queued:
The percentage of all handled tasks of the call type that were queued during the  interval.
Derived from: (Call_Type_Half_Hour.CallsQHandledToHalf/ Call_Type_Half_Hour.CallsHandledHalf)

CallsQHandledToHalf:
Number of calls handled in the half-hour interval that were queuedin the Router at any time during the life of the call.

CallsHandledHalf:
The total number of calls of this call type handled in the currenthalf-hour interval.