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     Hi ,        We have CUIC 8.0.3 intefrated with ICM 8.0 . When i pull the report i get the particular which i have attached . Have any 1 faced the same .     Thanks,    Rahul

SERVION by Level 1
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I have a company is looking to get a custom application created similar to the UCCX IP Phone Agent, except that would like to get the queue information and ID all on one screen.  Can anyone suggest any developers that may be able to create such an ap...

ccbrogdon by Level 1
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I have a client that is not configured to Display Non-ACD calls however they  are still seeing calls to their DID lines apppear in CAD.  These calls are also  appearing in the Agent Real Time Displays in CAD.I read the section in the UCCX User Guide ...

Hi, My record step is failing the second after it plays my message. Whether I turn the beep off or leave it on it goes straight to error msg after my audio.on Gateway I get this..*Mar 16 19:24:58.970: //118//AFW_:/vapp_media_record: codec mismatch ...

Running Cisco Unified CCX Historical Reports 8.0 (2.8).When I do a traffic analysis for an 8 hour period, at the bottom of the report I also get an analysis of the two peak hours.  But I’d like an hour by hour detail without having to run the traffic...

arsparks by Level 1
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The record element was used as a voice mail during the off work time.I set the start with beep=true,file type=wav,leave the file extension and path blank,set the FTP host=15.72.25.65,no firewall enabled in this server.FTP user=admin and password=1111...

I am trying to setup a sticky agent function i.e If the same client  calls the CC within a time period then they'll get the same agent if  he's availibleI have managed to do an external DB write and read but all the info i need is already on the serv...