CUIC - Aborted Rejected Call Detail Report

[David Winther]

Hi,

I get many of these errors in the "Aborted Rejected Call Detail Report"

on: CallID:43462 MediaId:16488450/2 Task:48000091746, answer failed to get ack events, timeout: 5000

I can't find much information about this specific error (have looked in the reporting admin guide), I can read it failed to get ack, but is that missing ack from CUCM, SBC or agent.? Running CUCM 11.5 and CCX 12.0 and I have around 3000 of these errors each month.

[Ratheesh Kumar]

Hi there
Can you check the JTAPI sync and the number of CTI ports you have. Just try to regenerate the CTI ports in accordance with your licenses. For instance, if you have 100 Premium licenses (200 ports) and your CTI ports are 150 configured,.
Just try this out

Hope this Helps
Cheers
Rath!
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