CUIC Issue

[S N]

Hello Experts,

For some reason the CUIC server is not able to display the historical data.

It just says ' checking report execution process' 

We have done the reboot , initialize local db etc but none worked.

I found few Error logs but I have no idea its related to the issue. I need your help on this.

CUIC Version : 8.5(4).

Attached the error logs.

Let me know what all other logs / procedure can be checked.

Thanks

Sathya

[Omar Deen]

You're hitting a known bug with CUIC 8.x

https://tools.cisco.com/bugsearch/bug/CSCtt32157/

Bug ID: CSCtt32157

It was supposedly fixed in 8.5(3)

Also, check out your JDBC connection. The JDBC connection is what allows communications with the CUIC Java servlets and JSP pages with the UCCE historical database. 

[S N]

Thanks Omar,

yes I checked this before but our version is 8.5(4).

Will check the JDBC connection. 

[S N]

Hi,

How can I check JDBC connection. 

Thanks

Sathya

[S N]

Experts,

Can you clarify if the Primary NTP is related to the reports.

Currently the issue is while extracting reports it says ' checking report execution process'.

The only changes we notice is our primary NTP is no more and it is referencing other server as time source and we are seeing more offset and delays.

Thanks

Sathya

[S N]

Experts,

The issue is resolved now. Thanks for your help.

Thanks

Sathya