Hi all, I am attempting to create a custom java class in UCCX 10.x to upload a file to Amazon S3. I have created the .java file on my local PC and can happily compile and run the file and it performs the expected function. When uploading the .jar to ...
Hi friends, Have any one faced problem in ICM Sprawler after keeping a trace, when try to Save/Save_As downloaded trace logs it says xyz.zip file can't be downloaded. Print Snap attached Actions taken:- IE8 upgraded to IE9- In IE9 Security set to Def...
Does anyone know if there is a way to replace the CSD Supervisor Work Flow event threshold action for audible alerts in Finesse ? End goal is to make a noise for the supervisor when more than 2 calls are waiting in queue. UCCX 10.5 with Finesse
Hey Guys, I have my script finished (or so I thought) and when I started testing, I realized my problem. In our company we have extensions that start with 3, 4, 5, 6, 7 and 8. My menu has options 1, 2, 3. I can easily skip the number 3 and make it op...
Hi,Please share your knowledge On contact center express,If CCX has some problem that stop service it just single server.So, I want replacement to on CUCM...just like Hunt Pilot. So, when ccx has gone I want know how to configure for automatically r...
Why in the Socialminer 10.5(1), newly installed , in Cisco Unified OS Administration User Interface i can not select any options available, like show, settings , security and others?
Would appreciate examples or opinions on when it makes sense to still use CTIOS rather than Finesse for agents and supervisors? Basically, what are the technical limitations of Finesse that would lead to the use of CTIOS rather than Finesse for a ne...
Hi Guys, I have UCCX 8.5 and I wanted to add a welcome message, and I chose a wav file but when I called the number the sound not clear and has too much attenuation with sound, what is the problem here? thanks to all Mohammad Saeed
Hello Experts,We are integrating our .NET/WPF based thick client application with Cisco UCCX using a C++ library. We don't use CAD. Somehow the IVR parameters aren't getting passed to the agent's end, while we try to solve it, I was just wondering if...
Hello all,I have a silly strange problem with the DNPhost file which keeps the local static routing for the SIP dialer. Seems that the Dialer ignores any updates made to the DNPhost and keeps working using the old info. For example:0!, X.X.X.X, Prima...
Hi all, I have a problem on Cisco IP Phone (IPPA) and CAD BE and here is the error message:'an error was received from the ldap service and entries made in the log file' Can you tell me if the problem is CUCM (LDAP) or UCCE (CAD, CTIOS, etc....)?See...
Hi All I was looking for technical requirements for enabling Call Monitoring in CSD in 9.x environment. and I found two ways : 1. via SPAN Configuration2. via Cisco Agent Desktop But I found that SPAN mode doesnt support G.722 codec and we need to di...
Hello,i get the following Error:failed to update the Cisco Unified CM Telephony user on the Cisco Unified CM. when i configure the user on UCCX under System -> Cisco Unified CM Configuration Version 10.6.1.10000-39 the user are exists on the CUCM wit...
Hi,I am trying to setup a daylight savings time check. I have a holiday check running ad working. I want to select a different time of day routing based on the outcome of is it day light savings true or false. With out having and excessively long x...
