Hey
I have a requirement and I did configure it but it doesn't seem to work.
So the requirement is as below:
We have a script where if agents don't answer after a while, call gets redirected outbound.
My manager wants information in the report when a call gets redirected. Unfortunately the work around I did by collecting the information via the variable, isnt producing the right information in the reporting, as every call hitting is noted as redirected.
Any suggestions on how I could work on this when a call is redirected when no answer, it shows on the report that the call has been redirected.
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Shibly Ibrahim
