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HeyI have a requirement and I did configure it but it doesn't seem to work. So the requirement is as below:We have a script where if agents don't answer after a while, call gets redirected outbound. My manager wants information in the report when a c...
Hey,Need some advice. I have never been able to understand how the waiting time is calculated. So what I am trying to achieve is to do route calls based on the waiting time. For example if the waiting time is more than 4 minutes to go to another CSQ....
Hey,I have seen quite a few discussions about this but haven't found the answer to it. So when we generate the report in UCCX, the report has CustomVariable1, 2, 3 -6 etc. How can we find where is the attribute for these CustomVariables coming from? ...
Hey,What would your recommendation be to run a Virtual CUBE in terms of Minimum server resource requirements. Cisco suggests the following: ThroughputTechnology Package IP BaseSecurityAppXAX10 Mbps1 vCPU/4 GB1 vCPU/4 GB1 vCPU/4 GB1 vCPU/4 GB50 Mbps1 ...
What I am trying to achieve is in the attached image. If the reporting statistic for waiting time is in second. If the waiting time is more than 45 seconds to act upon it. Is this correct? Am I doing something wrong?
Hi Sean, I believe my worded my query incorrectly. Please find attached the report generated. I am trying to find how and where is the custom variable connected as some are blank. Basically I am trying to identify where is the custom variable data be...
