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CUIC scheduler returns empty reports after a certain time period

45-Fish-Nets
Level 1
Level 1

Hi, i have a cuic scheduler sending report to a remote location (SFTP) .the starting time 12:00am to 11:30pm, interval of 30 mins. but after 6:30pm the report come in empty, hence missing some of the call data. is the something to do with the SQL propagating, idont know.please help.

The attachment above are my cuic scheduler settings.

1 Reply 1

Hi ,

 

Are you sure -   call center is ruining after 6:30 Hours. If yes, verify in ICM table.

 

Run the same query in SQL and verify. Might be start time and end time is wrong in your report query

 

Thanks & Regards,

S. Ramamoorthy 

Regards,
Ram.S