CUIC_UNRECOVERABLE_ERROR received by trap

[acerda]

Hello Team,

We have received by snmp trap from CUIC an unrecoverable error, do you know where we need to verify and if thos a service impact error?

Many thanks in advance

[omz · Accepted solution]

Intelligence Center CUIC_UNRECOVERABLE_ERROR

CUIC_UNRECOVERABLE_ERROR

This alert occurs when the Intelligence Center CUIC_UNRECOVERABLE_ERROR event gets generated. This indicates that the system has detected an internal error within Reporting Server which may prevent it from functioning correctly. Restart may be required.

[acerda]

Thanks a lot!, do you have a list of these alarms? Will be very useful for our solarwinds. Regards

[omz]

Hi 

Have a look at the doc for Real-Time Monitoring. 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_6_2/maintain_and_operate/guide/uccx_b_ccx-admin-and-operations-guide/uccx_b_ccx-admin-and-operations-guide_chapter_011010.html