Hello experts, I have problems with the audio of the prompt, the audio I load can not be heard, only a noise is heard, the audio is with the following parameters: Format: CCIT U-LawSample Size: 8-bitSample Rate: 8kH The audio is loaded in the defa...
Hi Team , i want to know the proceess flow of Call in programming prespective So I want to know exactly , like once customer Dail the phone number how Application gets execute ? Then once Dail the next option in how interact with next Application????...
Hello, I have a task to write a UCCX script that looks up who is on call (a number) and then calls that number. Every week on call number changes (on rotation). I kind of know what I need to do to achieve this. However, I am thinking about following ...
I apologize if this has been brought up, i did not see anything relevant to me :) We have CA signed certificates and when hitting the admin pages, certificate show all good. When we hit the finesse page directly with the port 8445, it shows a securit...
Hello,We're having issue with CUIC reports not showing calling number correctly for some calls.We're running a call centre (UCCX) and all callers use Jabber clients that are registered to a single CUCM cluster.When we run historical reports, such as ...
Dear All, I noticed in license information of UCCX that there is "Cisco Unified CCX Licensed Outbound Agent Seat(s): 10". but I do know where could I use it? and How could I use it. Thank You and BR,
Dears, I have an issue with cisco supervisor application, when we connect from inside zones passing our firewall to VoIP zone it works properly, whereas from outside by using VPN (IPsec RA, SSL Any connect), after entering user/password access to ...
I am trying to have the desktop setting put my agents in wrapup after transferring a customer to the after-call Survey. Sometimes this works, some times its does not. I am looking in the Finesse admin regarding wrapup states."If the Work mode on inc...
Hello, I need to make a script with Expected Wait Time, example:You have to wait x time to be connected to an agent. Can you guys give me a script sample?Regards
Hi folks, I am looking for monitoring solutions for our UC environment (CUCM with PCCE, Unity, etc). We already use Solarwinds for network and systems monitoring so I would like to add the Voip and Network Quality Manager module for general UC infra...
Hi, I recently installed Quality Manager 11.5 and for the most part it was successful; the calls seem to be recorded and I can listen to them on the Quality Manager interface. However, no alerts are being generated which means I cannot download the c...
Unified CM Telephony Subsystem is out of service in cisco uccx 11.6 publisher server. Same is working on Subcriber in HA.
We are wanting to install two External AW-HDS-DDS on ver 11.0(2) UCCE. We want to use them as AW's and to allow access to these servers from external reporting sources. I have only been able to find the PCCE installation guide. Is there a installatio...
We need to do a tech refresh of UCCE, CUIC and Finesse with each have new hostname and IP's. I do not see the steps for this type of upgrade outlined for CUIC or Finesse. Can someone provide just high level steps for upgrading CUIC and Finesse based...
Hello.I need dial the internal extensions in any time within the script.Currently the call enters to the script and after welcome message there is a step "GET DIGIT STRING" so that the person that calls enter the four digits of the extension known. T...
