I am new in Cisco IPCC development. I have created the IPCC IVR Solution for one of our client and IVR is working fine under the production environment.
Production environment is two IPCC Servers with database but Databse is shared (i-e on any machine I am able to see both databases say PC1\CRSSQL and PC2\CRSSQL). Also database replication is defined for once in a day and both servers are working as HA.
Here when I am running any builtin report, data is retrieving ok, but when trying to run custom reports it is not retrieving any data. After investigation, it is found that data is retrieving from Secondry Server altough reports are created through DNS (with the IP of primary server).
Can any body help me out to find and solve the exact issue.
Note: Custom tables where data is stored for custom reports are not added in replication yet.