Contact Center

I built a lab test CallManager 7.0(1) from production DMA export, then a UCCX 7.0(1) server where we restored the scripts/prompt and setup Agents, etc. We got everything tested and working with UCCX 7.0(1). Now I need to rebuild my test CallManager 7...

We have a customer with CCX 7 local agents and recording services ( BUT NO QUALITY MONITORING)Normally records all local agents calls ( colocated with CCX.Now customer has remote agents via WAN and needs to record their conversations.According specif...

Hello, We have a Cisco IPCC Enterprise 7.5.7 and because of a replication problem we experiencing inbound script versioning.Now, we have in our system an old version and we want to restore it. Can anyone tell me where Enterprise scripts are stored an...

Dear All,Can anyone please provide me the procedure to change the Purge settings of an ICM logger 7.x ?  i.e. In ICM, we have a log called "Router log viewer" where we will get all call related information. We  want to purge  these logs on regular in...

One of my customer is having issue with Outbound dialer . When ever AccountNumber is set more than 8 digits dialer stops dialing the customer numbers . after troubleshooting I found that AccountNumber type by default is Char where as in different out...

Hi,I've update an existing script, i've uploaded it and now want to swap the script in the Application from the drop down menu box.... My question is, when i do this is there any chance of losing an inbound call, as in during the mouse click on apply...

Currently I have a customer that has a MCS-7835-H1 server running UCCX 7.1 SR5 and we are going to replace it with a two MCS-7835-I3 servers in a HA deployment (running the same version or UCCX). I have configured this system to be connected to the s...

I uploaded two .wav files via the /appadmin page. The .wav files appear in the Prompt list on /appadmin and I can play them from the /appadmin page.However, when I call the .aef that references the .wav files, they do not play. Reactive debug does no...

Hi All,I have assigned different supervisors agent reskiling capabilities. Respective supervisors are able to login to the agent re-skilling web portal and add/remove skill groups to agents. However when he clicks on "Skill Groups", all the available...

Checked the VG logs, observed that there are Incremental slips on the trunk.  When I run show controllers e1 0/0/0 and e1 0/0/1, the following error messages display. E1 0/0/0 Data in current interval (753 seconds elapsed):     22 Line Code Violati...

Hi,I'm teaching myself UCCX scripting, and I've come across something I can't work out.I've installed the basic_queue that comes with the script editor, and attached it to a defined CSQ without issue.My problem is that when there are no agents servic...

GuysWe purchased UCCX 7 for an install and then were advised to move to 8.  As we had just built the server, with no scripts/users, we thought we would get the disk, blow away the previous install and then put the license on.....so easy in theory.Wen...