01-30-2008 08:22 PM - edited 03-14-2019 01:48 AM
I am using CVP 4.0 H.323 Comprehensive Mode and need to redirect an incoming call after self-service to an external destination(or external service center)
Q1. What is the best way to do this?
For this I am using ICM labels that gets processed by CVP VB using a Gatekeeper lookup. However, since the egress gateway is chosen by gatekeeper, my incoming and outgoing legs can potentially be on different gateways. While I get the call going fine, after the called party answers the system is not able to bind calls together.
Q2. Is this approach still Ok, or should I be doing something else, like the H.323 Refer Transfer?
thanks,
Kamesh
01-31-2008 06:04 AM
Hi Kamesh,
the second you said look more appropriate for your scenario.
Check the transfer chapter in the SRND:
Regards,
Riccardo
02-03-2008 12:55 AM
I am currently on CVP 4.0.1 sr1 So cannot use H.323 Refer. What I am really looking for is 'ICM Managed Transfer' as in SRND and whether my config approach is right.
Kamesh
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