CVP 4.0 SR2 - DTMF Tone Masking

[Sethuramalingam Balasubramanian]

I am interested to know whether DTMF masking is available in CVP4.01 SR2.

If so, how to achieve the same?

Considering a specific case, where we have a caller, IVR and agent in conference and the IVR is presenting a menu to collect sensitive data like credit card, cvv numbers etc... the

agent should not hear the dtmf tones provided as an input by the caller to the IVR.

Also, I do know that CVP

VXMLServer only generates VXML pages & doesnot interact directly with the caller, where do we configure the DTMF tone masking setting? Is it on the hardware side. If so, how to do the same?

Thanks!

-Sethu

[Alison A]

Hello Sethu,

i am exploring the same solution for DTMF masking and during conference agent voice should be muted ,please let me know how this solution can be designed and implemented .....

please CC to below email

Cheers,

ali_ahamed@yahoo.com