Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
I looking to read from a doc such as a list of VIP ANI`s. I`m using a holiday script but I want to know how to write from the beginning what does the create, get etc steps do. Any pointersthanks
One of my users are getting an Exceptional Error while the userr is trying to run a report on Historical reports on her machine. I am able to run the same report on another machine so i am assuming it has something to do with her particualar machine...
Hello All,Does anybody know if you are able to do UCCX call recording on a 7912 phone? I do not see the option within the 7912 device configuration page to span the port to the PC even though the 7912's do have two ethernet ports on them and daisy ch...
Are there any other portals/web interfaces that are available in CVP 7.x other than the Ops console? The other one I'm aware of is <localhost>8000/cvp/diag.According to the CVP port guide, there are multiple ports listed, but I can't find any syntax ...
I have a customer with 2 UCCX 7 servers and getting 2 new servers for UCCX 8.The upgrade process calls for SFTP. Where could we get this? Could we install this say on the standby UCCX 7 server?Then from UCCX 8 server (publisher) I could install from ...
Set-upUCCX 7.0CUCM 7.0CDR records collected via FTP to a SQL Server 2008UCCX records accessed via Linked Server to a SQL Server 20081 PSTN phone connected via E1 to gateway1 Agent Phone3 Test PhonesBackgroundCalls from PSTN to CSQ then gets dequeued ...
Whenever i run the new historical reports i get invalid data for that time frame. I can pull reports from before the upgrade but not after.I do have a TAC case open but its getting no where for 2 weeks.
Hi allI am recieving emails from a web form on a corporate website with client details. The issue i am having is that the name is formated as;Name: Matt PageI need to update the customer details when a request comes in so i use a modify object no...
Does anyone know if it is it possible for an agent to use a non-cisco phone to log into contact center express? If so; any idea on how to implement?Thank you!Danielle
Dears,sometimes after the client hangs up, the agent get this warning:"the party you are calling is busy.please hang up and try again later ctios" also this warning appears sometimes, when the agent try to transfer a call to another agent.any idea ...
Hi,I was just about to post a query re. configuring the System DSN for wallboards in UCCX 8.I followed the instructions on pages 461-463 of the document below:http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/c...
Hi all,does anyone know if UCCX 8.5 supports E.164 numbers for agent extensions?I tried with version 8.0, and using E.164 is not working because I can't enter a +-sign in the agent desktop logon window's extension field.Is there some information when...
