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Script editor was working find when I last used it last week.  Tried to open a script today to make some changes and now I'm getting this error message.  I have uninstalled and re-installed editor, checked the compatibility mode and it wont open the ...

Hi,Kindly I'm checking some issues in IPCC 5.0When I'm going to open start>Programs>Microsoft SQL > Enterprise ManagerI'm not finding the Microsoft SQL at all in the programs listAlthough I found the SQL service Manager in the task manager of the win...

Hi,I have a question and I am not able to see the solution. I have 2 IVR type 9 configured into a System PG with two IVR pims. The problem is that when I perform a call, the call always goes to IVR number 2 and if I stop this IVR, the system doesn't ...

Hello,I am trying to create an application that would allow a customer to sumbit consumption values via an IVR using the GetDigitString. The values would then have to be parsed on to a URL as parameters and saved in a back-end application.How is this...

We're running UCCX 8.02 SU1.Assuming we have calls waiting in queue...when an agent wraps up a call, and goes ready again, it takes 20-30 seconds before UCCX sends them another call.  Our queue script works by doing some checks to make sure agents ar...

I need to get AGENT STATE DETAIL REPORT for some agents in a month date range, but I only get information from the six first days of the month (when you run the report on the screen is given the same information only from 1st to 6th). I tried to get ...

Has anyone written an IVR script that can reset users Active Directory passwords? Can you share it?

Dear All,We are getting hits from subscriber (CUCM 7.1) to our sprawller(ICM 7.5) server on port 32229 and 32271 which are in the range of rtp/srtp.Idealy cucm do not communicate with ICM on these ports.In which scenario CUCM can communicate with ICM...

Running V8.02 of UCCX when I log into the Supervisor Desktop, I can log in ok, but when I choose a team, I get the following errors:Unable to log into the RASCAL server. Agent and team statistics will not be available.It was working fine yesterday. N...

Hello,Apologies if this is a simple question with a simple answer.I  work for a big company in the uk as realtime analyst and we use cisco  icm version 6 to change peoples skillsets / skillgroups throughout the  day to manage queues. But its really u...

I configured duplex CCE 7.0 ~ 8.0 system and 4 servers CM cluster. I know as CCE can have 2 connections to CUCM CTI Manager.Unfortunetely that 2 servers failed, CCE's functionality is stopping. I'd like to know CC system can make over 2 connection to...

EnvironmentUnified Communication Manager 7.1.3.32900-4, UCCX 7.0(1)SR05_Build504 Premium Edition.I have an issue in the ANI and DNIS, when calling the script and selecting to speak to a CAD, while ringing in and before tha agent answer (reserve state...

Hello.I am in the middle of UCCE 8.0 lab, bumping into the hurdle of installing CAD 8.0 services.It seems that installation is successful, but after restarting the system, "License Resource Manager" service and "Sync" services are going up and down c...