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When using Cisco IOS VXML Browser Gateway, we used to provide the following configurations when CVP IVR application uses <record> element.
ivr record memory session <KB>
ivr record memory system <KB>
How should we configure the same when the same...
Problem StatementDialer keeps agents in reserved state even if there is an inbound call waiting in the queue. Business ExpectationAgent should be released from reserved state after each outbound dial attempt or when there is an inbound call in queue ...
We are unable to see the bug - CSCve39920 "application+regex" DTMF grammars not accepting * in VVB for CVP application. Can you enable this ASAP?
Thanks!
-Sethu
Two Questions:1) Can Finesse Gadgets be developed and deployed using Finesse API on Ubuntu OS?2) What IP Soft Phone is supported when Ubunto OS is used?
UCCX Experts,I am attempting to do web service integration in the CCX script. I tried using Axis 2 - Version 1.6.1 and 1.6.2 (tried with both) to create stub classes and thereby developing my client code. I am invoking the methods in my client code f...
Paul - I tried compiling AgentRequestAPI.java, looks like I require jersey-client.jar. when I downloaded from jersey, the compilation didn't get through. Can you pass on the Jersey client that you had used for developing this custom element, so that ...
Troubleshooting a call across different componets in a contact center solution - Ingress Gateway, VXML Gateway, ICM, Call Server, VXML Server, CUCM, EIM, WIM. How to get a cradle to grave reporting across these components of a single call of a custom...
