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Sethuramalingam Balasubramanian
‎07-29-2020
Enthusiast
I have around 13 years of experience in IT industry, out of which 6 years in Telecom, IVR and CIM on various VXML platforms.
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Member since ‎07-12-2007
104
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Re: VVB settings to define the system and session memory when using <record> element to capture the recorded audio

Created by in Contact Center
11-29-2018
11-29-2018
Yes, comparison document explaining the CLI features of IOS VXML G/w with VVB will certainly be usef...

VVB settings to define the system and session memory when using <record> element to capture the recorded audio

Created by in Contact Center
11-27-2018
11-27-2018
When using Cisco IOS VXML Browser Gateway, we used to provide the following configurations when CVP ...

Agents stuck in reserved state and inbound calls are waiting in queue / getting abandoned.

Created by in Contact Center
06-28-2018
06-28-2018
Problem StatementDialer keeps agents in reserved state even if there is an inbound call waiting in t...

CSCve39920 "application+regex" DTMF grammars not accepting * in VVB for CVP application

Created by in Cisco Bug Discussions
06-16-2017
06-16-2017
We are unable to see the bug - CSCve39920 "application+regex" DTMF grammars not accepting * in VVB f...

Re: Custom element for Agent Callback Request API

Created by in Contact Center
11-20-2014
11-20-2014
Paul - I tried compiling AgentRequestAPI.java, looks like I require jersey-client.jar. when I downlo...

Re: Custom element for Agent Callback Request API

Created by in Contact Center
10-13-2014
10-13-2014
Paul - To test this in the lab quickly, could you also post the CVP application that you used for te...

Finesse with Ubuntu?

Created by in Contact Center
03-24-2014
03-24-2014
Two Questions:1) Can Finesse Gadgets be developed and deployed using Finesse API on Ubuntu OS?2) Wha...

UCCX 9.0(2) with Nuance TTS - Realspeak

Created by in Contact Center
02-21-2014
02-21-2014
TTS Server availability - The TTS Server couldn't be accesible - There can be various reasons like n...

Re: Cisco CCB - Error returned from probe in CallBackEntry app

Created by in Contact Center
01-30-2014
01-30-2014
Hi David, We don't have access to that intranet page of Cisco. Can you post that document as an atta...

Re: TS Newsletter - What Tech Docs are Missing?

Created by in Networking Documents
07-18-2013
07-18-2013
Troubleshooting a call across different componets in a contact center solution - Ingress Gateway, VX...

Axis 2 Versions - 1.6.1/1.6.2 Webservice Integration with UCCX 9.0.2.10000-71

Created by in Contact Center
04-02-2013
04-02-2013
UCCX Experts,I am attempting to do web service integration in the CCX script. I tried using Axis 2 -...

UCCX Talisma CRM Integration from CAD?

Created by in Contact Center
02-18-2013
02-18-2013
Experts - Is there a way to integrate UCCX CAD with Talisma CRM to pass the CTI call data?

Re: Index of Contact Center Documents posted through 2011-01-06

Created by in Collaboration, Voice and Video Documents
01-05-2012
01-05-2012
Paulo - Can we get the updated index for the complete year 2011. Thanks a lot.Thanks!-Sethu

UCC Enterprise - Position in Queue

Created by in Contact Center
01-02-2012
01-02-2012
Did you get any solution (including the calls that got abandoned infront of the caller) to this dyan...

Re: Dynamic Position in Queue

Created by in Contact Center
01-02-2012
01-02-2012
Ed - Did you get any solution (including the calls that got abandoned infront of the caller) to this...
Public Statistics
Date Registered ‎07-12-2007 02:44 AM
Date Last Visited ‎07-29-2020 12:06 AM
Total Messages Posted 104
Helpful Votes Given To