we've got an existing CVP9 implementation with DTMF only apps.
We're introducing an external VXML supplied app which is speech enabled, and reliant on VXML 2.1 extensions, more specifically record with POST, for ASR. The Nuance speech server is recognizer 10, our current g/way IOS is 15.4.
I've tried searching the various docs to see if our environment will support this solution, if anyone has a link to a doc which will tell me that I'd most appreciate it. Or if you've had this working and you needed to perform XX steps to get it working I'd appreciate any tips.
Parsec's MARS CRM Connector application works as a bridge between CRM & Cisco UCCE / PCCEThe CRM user will have the capability to handle both incoming & outgoing callsInbound Call indication/Popup on CRM screen with customer/caller number and name...
Audio and Video Endpoints Knowledge Base
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I want to find out how many agents are configured for an attribute. I have followed all the steps which are provided by the Cisco UCCE 11.6 API guide but I could not get the count. Is it possible to get a count of agents or not?
Collaboration Management Knowledge Base
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