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HiUsing CUIC 9.0 or 10.5 for creation of custom UCCX reports.Scenario:I've created a SQL Stored Proc, and a report template based around it.I then modify the SQL proc to add a new column. The new column doesn't show in the report.To get it to show, I...

We are running on UCCE 8.0.3 and CVP 8.0.1 and facing issues with CVP call flows erroring out after executing action elements that do a DB lookup.  Please note the affected modules have been running in production for around 2 years now and no changes...

Hi,We are facing issue like "Off-Hook". When the user is clicking "Making Consult Call" button in custom gadget, we are calling "Make a Consult Call Request" method in finesse API UCCX 10.6. After request made to finesse, we are getting "Off-Hook" er...

Hi,we've got an existing CVP9 implementation with DTMF only apps.We're introducing an external VXML supplied app which is speech enabled, and reliant on VXML 2.1 extensions, more specifically record with POST, for ASR.  The Nuance speech server is re...

Hi to all, does anyone know if finesse can be used in a desktop application built with .NET c# ?I think I can use HTTP Rest API interface to call some methods but my doubt is for subscriptions to Finesse node for notification (call status changing).I...

I wonder if anyone can help, I have been asked to provide a report that takes multiple pieces of data that is being pushed into the Call variable 5 as a string, and then be able to report on each of the separate pieces of information within a report....

Hey all.Have can I make an report to my finesse agent that shows the agents own stats.Calls handled, talk time etc.I'm using UCCE 10.5 and Finesse 10.5.1I have tried with permalinks, but can't see have i can send filters with the link.RegardsThomas

I have customers who state they were using CUIC with Chrome and suddenly are unable.  I have never been able to run CUIC on Chrome.Is it compatible or even supported on Chrome?

We are planning to develop a custom web application for our softphone utilizing the finesse rest API and http-bind (BOSH) end point. I have downloaded the sample from https://github.com/CiscoDevNet/finesse-sample-code/tree/master/NonGadgetSample and ...

Hello,Currently running Finesse 10.5 and EIM 9.0.  In order to embed EIM into Finesse, we have to run our Internet Explorer 10 in compatibility view.  The problem is we also have a screen pop gadget and the website being popped is compatible with IE9...

I cannot figure out a way to drop a specific participant from a conference using the finesse DROP action.  I can have an agent make a consult call to a person, have that person join a conference with an inbound caller, but I cannot drop the conferenc...

Hi,I am using CVP in an ELCAC setup, and now my customer wants to know how they can route calls to Agents close or on the same location.So i would like to know, how i can retrieve the location information from the Call-Server into ICM, also known as ...