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Hi,I'm trying to make a simple Gadget based on the Embeded WebApp Sample Gadget but I'm getting a syntaxerror, function statement requires a nameHere is the code of the Gadget:var finesse = finesse || {};/** @namespace */finesse.modules = finesse.mod...

Hi,Please help in how to change agent state to wrap-up mode after the call disconnect in finesse non-gadget sample.Regards,Ajay jha

Creating ContextBeans using a Set of DataElements makes a lot of sense. It mostly defines the ContextBean as a Set of DataElements, which is the right way to think about a ContextBean from a Developer's perspective.Now, a DataElement is simply a key ...

Both the API and the runtime allows me to add a Contributor to a POD successfully. However, there seems to be a discrepancy with multiple Contributors. Note that the following API suggests the ability to set a List of Contributors to a POD:public voi...

The JavaDoc for the ContextServiceClient interface includes a method named "flush". The signature is as follows:<T extends BaseDbBean> void flush(Class<T> classType)This signature leads me to believe that I can flush objects of type BaseDbBean. These...

Hi,We're calling Finesse APIs and currently supply a username + password on every request.Does anyone know if Finesse supports single sign on (e.g. OpenAM) or whether it will support it in the near future?Regards,Connor

Hello Friends - I am trying to play with the finesse Sample gadget and have been trying to use the Embedded SFDC Gadget. I have uploaded the gadget to my webserver and configured the layout in Finesse Administration.The issue I am facing is as follow...

Hello, my customer has the following environment:CUCM 10.6.1UCCX 10.6.1.10000-39QM 10.5.1.3000The QM server is set to always recording for all UCCX agents.I have managed to get Finesse working with the RecordingControls 3rdpartygadget. This allows th...

I am using this report from the CCE Historical Transitional templates.  I have run into an issue where if the agent doesn't go into a Not Ready state during the interval then this report definition doesn't report on that interval and so the overall S...

Hi allI have modifies the WorkflowScreenPop example to add close buttons to the tabs that gets created when recieving a call.I can close the tabs now but whenever a new call fires, all the tabs return!I'm using .remove to close the tabs leaving me a ...

I've been trying to tweak the 10.5 WorkflowScreenPop example but not having much luck.The current behavior of the gadget is to create a tab based on the Window Name of the workflow screen pop.   This means that for all screenpops triggered by the sam...