CVP Agent Greeting and Call Recording

[braclarke]

Does the BiB do multiple stream media forking?

We need to know if call recording platforms using Dual Media Stream/Built in Bridge recording will capture the CVP Agent Greeting as part of the call recording or not.

Or does the Recording Server have to wait until the Agent Greeting is done being played to the Caller and Agent?

[geoff]

What is the Call Recording solution? Calabrio QM?

Regards,

Geoff

[braclarke]

It could be any call recording solution that uses the phone's built in bridge.  In our current situation its Verint.