Anyone else think this should be a higher priority for Cisco. Asking the customer / agent to clear their cache and cookies every day is not acceptable.
Shouldn't Finesse be able to negotiate a new token before it expires without forcing the agent to...
Does the BiB do multiple stream media forking?We need to know if call recording platforms using Dual Media Stream/Built in Bridge recording will capture the CVP Agent Greeting as part of the call recording or not.Or does the Recording Server have to ...
Janine,The json returned by the customer WebService has changed and I was wonder if you could give me a tip on how to parse it in the SET Value element now that its in an array.10.54.148.161.1524690965641.0. WS,04/25/2018 17:16:06.376,doANI_Lookup,ex...
Yes that worked !! thanks. I was thinking [0] was referring to the first part of the JSON response_body, "response" but we needed to be specific then I guess.
I tried to use the Set Value element with this POST request but we get an error:10.54.147.65.1524228916352.2.test,04/20/2018 08:55:16.853, The error was: A built-in element encountered an exception of type com.audium.server.AudiumException. Java Scri...
