Anyone else think this should be a higher priority for Cisco.  Asking the customer / agent to clear their cache and cookies every day is not acceptable. Shouldn't Finesse be able to negotiate a new token before it expires without forcing the agent to...

Does the BiB do multiple stream media forking?We need to know if call recording platforms using Dual Media Stream/Built in Bridge recording will capture the CVP Agent Greeting as part of the call recording or not.Or does the Recording Server have to ...