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CVP Courtesy Callback

Hi,

As per the CVP document, the courtesy callbacks will happen via the same VXML/INGRESS gateway where the original call was landed.

Is there a way to handle these callback calls via different gateways?

I tried having a test service and changed the value ccb id value as below. But still the callback calls go via the original gateway only.

service CCB-TEST flash:survivability.tcl

  paramspace english index 0

  paramspace english language en

  paramspace english location flash:

  param ccb id:<DIFFERENT_VG_IP>;loc:NYCDCTEST;trunks:1

  paramspace english prefix en

!

 

   

Any idea?

Regards,

Vinod

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Beginner

CVP Courtesy Callback

the CCB ID does not identify the gateway by IP address, it is just that, an identifier for the callback database. You can put anything in there you want I believe. Since the survivability script is what controls the call in queue, I do not believe you can schedule the callback on a different gateway. The call will have to match a dialpeer on that gateway to place an outbound call. Now you may or may not be able to use a dial-peer to send it to a different gateway but that might not work and would probably require a CUBE license. I am almost positive that it would probably fail if you sent it to another dial-peer to another gateway.

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