CVP Courtesy Callback

[Vinodkumar Subramanian]

Hi,

As per the CVP document, the courtesy callbacks will happen via the same VXML/INGRESS gateway where the original call was landed.

Is there a way to handle these callback calls via different gateways?

I tried having a test service and changed the value ccb id value as below. But still the callback calls go via the original gateway only.

service CCB-TEST flash:survivability.tcl

  paramspace english index 0

  paramspace english language en

  paramspace english location flash:

  param ccb id:<DIFFERENT_VG_IP>;loc:NYCDCTEST;trunks:1

  paramspace english prefix en

!

Any idea?

Regards,

Vinod

[Chuck Smith]

the CCB ID does not identify the gateway by IP address, it is just that, an identifier for the callback database. You can put anything in there you want I believe. Since the survivability script is what controls the call in queue, I do not believe you can schedule the callback on a different gateway. The call will have to match a dialpeer on that gateway to place an outbound call. Now you may or may not be able to use a dial-peer to send it to a different gateway but that might not work and would probably require a CUBE license. I am almost positive that it would probably fail if you sent it to another dial-peer to another gateway.