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Hi Everybody,  Here is the environmentLocal site- CME 8.5 (single node)- UCCX 8.5 (single node)- the SIP route point is configured for codec g711ulaw- Desk IP Phone and CADRemote site- Metro-E connection with local site- Desk IP Phone and CADIn UCCX ...

Hi,Is there a way to convert a UCCX voice prompt to base64 string format so that I can send it to an application server using an HTTP post?Thanks,Kevin

In UCCX 8.5 fresh installation we have a CCM cluster of two servers, during initial configuration of UCCX we added both servers (publisher & subcriber) with AXL username information but in rest of the configuration only one CTI Manager (subcriber ser...

Hi there,I few years ago I made a script that play random greeting prompts with play prompt step and pipes ||  (not sure if that worked)It was something like: play_prompt (prompt1 || prompt2)Not sure how I did it .. and if it really worked.. so I'd l...

                   HI Guy's. I am trying to figure how licensing works for UCCX . For Example below I have pasted my UCCX license Do I have enough license for 400 agents or 175 and what part do IVR ports play. Configured Licenses: Package: Cisco Unif...

Hi everyone.I recently started in my current role at a new company and I'm very new to the Cisco Outbound System (so new that I haven't had any official training yet!)I am working my way through the reports and am trying to work out what customer aba...

Is there away to debug a subflow script? I tried a reactive debug on the subflow script when it was called from main, but nothing happed.Any ideas?

hi guys,i have a customer on CCX 8.5 environment and they have a .NET application running on an IIS web server. As part of this .NET application, the app produce an XML file.My questions is"Can CCX read XML file that is hosted externally on IIS web s...