Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hello,I need to configure an AP1200 for it to contact a Radius server?here is the configue I followedhttp://www.cisco.com/en/US/docs/ios/wlan/command/reference/wl_01.html but my AP is unable to contact the radius server?it there's other things I ...
I am planning a migration from UCCX 5.0 to UCCX 8.5.I will go from version 5.0.2 to 8.0.2 to 8.5.XWill the UCCX Pre-Upgrade tool allow me to change the Host Name and IP address of the server?In other words, can I restore to a different Hostname and I...
Hi!I have a "CSQ#1" where is 10 agent in Ready state and try to connect to agent. If 2 attempts is failed - script should search ready agents in other CSQ#2 even there is a ready agents in CSQ#1.But operator IF do not work. Script try connect until a...
Hiwe have uccx 7 with HA. The secondary server has the Cisco Desktop Sync Service shown as stopped (Red-cross) in the control center.How can it be started?Thanks.
HI AllDoes anyone happen to know which table stores the names of the agent? I'm trying to do reporting using qlikview and I can't seem to locate the correct table.For example, in the contactcalldetails, there is a field called destinationdn which is...
Hi All,Can any one help in guiding to have Cisco Call Center resource sizing tool for IVR ports & etc for both Inbound and Outbound Call center.I tried a lot to find a legitimate and working URL but has not been successful yet.Would highly appreciate...
Hello,We have an issue with Supervisor Desktop in CRS 5.0(2)SR03_Build317: call counter doesn't show real time call number. Yesterday showed everytime 7 calls (and we had more), and today shows 22 calls but for example in this moment we have only 10 ...
Hi AllOur customer has already had CUE IVR working with VoiceXML function.what we need to do is to study their existing IVR with VXML, make certain change base on current requirement.however after a couple days dig through their CUE system and googli...
Hi, is there any API or commands available through which we can programatically do agent re skilling? thanks.
Hello guys,is it possible in CCX to forward the call to a specific DN when no agent is online?I know it from ANDTEK that there is a field where i can type in to which destination the call should go when no agent in on.In CCX i guess it will be a scri...
Hi,We are using UCCX version 5.0(2)SR3.Is there any way to find out what JTAPI version we are using through GUI or command except compatibility guide which shows what all Call Manager version are compatible?ergds,aman
Hi AllWhen some agents out of 100 try to login on CAD their CAD Client crashes & after two three retries they are able to login after that it works fine , I check CTIOS server logs & found following errors.UCCE 8.0.3CTIOS 8.0.3CAD 8.0.1a08:04:19:110 ...
Hi All,I need clarity on ICM DB Lookup, the scenario is as follows.For post call survey we need to retrive Agent peripheral number from termination call detail table using routercallkey, routercallkeyday of the first call so that it can be used in th...
I have one cisco uccx 8.6 version and i cant view my previous month(Jan2012-april2012) reporting? Any method, to collect back my previous month data to generate the historical reporting=====================Daily Purge at 12:00AMPurge Data older than ...
Hi NetProI have a questions for IVR ports and upgrade processes.When upgrade de IPCC 4.X to UCCX 8.5 Premium, the IVR ports license it's a part number or this port is extracted from DMA Tool?I see the IPCC DMA tool not export any license.. or not?Kin...
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