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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Hello,I need to configure an AP1200 for it to contact a Radius server?here is the configue I followed but my AP is unable to contact the radius server?it there's other things I ...

fb_webuser by Frequent Contributor
  • 1 replies
  • 0 Helpful votes

Exit from "Select Resource"

Hi!I have a "CSQ#1" where is 10 agent in Ready state and try to connect to agent. If 2 attempts is failed - script should search ready agents in other CSQ#2 even there is a ready agents in CSQ#1.But operator IF do not work. Script try connect until a...

Regarding Call Center Resource Sizing Tool

Hi All,Can any one help in guiding to have Cisco Call Center resource sizing tool for IVR ports & etc for both Inbound and Outbound Call center.I tried a lot to find a legitimate and working URL but has not been successful yet.Would highly appreciate...

JTAPI version

Hi,We are using UCCX version 5.0(2)SR3.Is there any way to find out what JTAPI version we are using through GUI or command except compatibility guide which shows what all Call Manager version are compatible?ergds,aman

Aman Soi by Advisor
  • 3 replies
  • 0 Helpful votes

ICM DB Lookup

Hi All,I need clarity on ICM DB Lookup, the scenario is as follows.For post call survey we need to retrive Agent peripheral number from termination call detail table using routercallkey, routercallkeyday of the first call so that it can be used in th...

DHILLIP A by Beginner
  • 5 replies
  • 0 Helpful votes

Resolved! Help: Can we collect back the previous month data to generate the historical reporting

I have one cisco uccx 8.6 version and i cant view my previous month(Jan2012-april2012) reporting? Any method, to collect back my previous month data to generate the historical reporting=====================Daily Purge at 12:00AMPurge Data older than ...

Resolved! License IVR Ports.

Hi NetProI have a questions for IVR ports and upgrade processes.When upgrade de IPCC 4.X to UCCX 8.5 Premium, the IVR ports license it's a part number or this port is extracted from DMA Tool?I see the IPCC DMA tool not export any license.. or not?Kin...