EDIT: Found it sitting right there in the Call Studio app.. Like an idiot i was scouring all of the windows CVP directories instead..
I admittedly am not too strong on the Java side here so please bear with me.
For our phone channel, we allow customers to enter site ID and/or case ID. CVP does a REST call to Salesforce for the data. That all works great. I need to now add another element to pull from Salesforce though and if im not mistaken, it would be in Java. I'm having a hell of a time finding the class though.
Here is my app activity log message. The existing variables are all populating without issue.
14:00:03.259,1062_Store_WS_Results,element,warning,A substitution representing Element data from element "1062_GetMaintenancebySiteID" and variable named "bbts" referred to non-existent information. An empty string was substituted instead.
And here is where it's calling to this in the app xml
<Salesforce_Test> <entry> <string>Class</string> <string>com.XXXXXXXXX.ivr.custom.da.impl.SalesforceDaImpl</string> (name replaced with Xs for here) </entry>
Can someone please point me in the right direction to add this new field to be pulled from SFDC.